Virtual Assistant Stories - Page 4

Australian Stories

Virtual Assistant stories

Pronto Xi to add IBM watsonx AI tools for smarter ERP insights

Pronto Software teams with IBM Australia to embed watsonx AI in Pronto Xi, boosting ERP with smarter insights and workflow automation for businesses.

By Sean Mitchell • 4 min read • Tue, 12th Aug 2025

Global Stories

Virtual Assistant stories

Unified Communications

Zoom launches AI Companion 3.0 with agentic workflows

Zoom unveils AI Companion 3.0, adding agentic workflows, a browser hub for work orchestration and standalone access from USD $10 a month.

By Sean Mitchell • 6 min read • Tue, 16th Dec 2025

Firewalls

AI-powered assistant CASPER promises smarter cyber threat detection

UTS has developed CASPER AI, an assistant using AI to detect cyber threats and guide users and organisations in secure, compliant responses.

By Sean Mitchell • 4 min read • Sat, 22nd Nov 2025

Unified Communications

Luware unveils AI-powered Nimbus Companion for Teams support

Luware launches Nimbus Companion, an AI orchestration tool within Microsoft Teams that supports human agents during complex customer interactions.

By Catherine Knowles • 2 min read • Fri, 21st Nov 2025

DevOps

Red Hat unveils AI-powered tools to speed up app modernisation

Red Hat launches Developer Lightspeed, an AI-driven toolset boosting app modernisation and coding efficiency within integrated developer workflows.

By Catherine Knowles • 3 min read • Fri, 24th Oct 2025

Data Protection

Hands-on Review: Avast Premium Security with Scam Guardian Pro

Avast Premium Security's new AI-powered Scam Guardian Pro offers proactive, real-time email scam protection, enhancing user safety without slowing device performance.

By Sean Mitchell • 3 min read • Mon, 14th Jul 2025

Virtualisation

Red Hat launches AI assistant to simplify hybrid cloud use

Red Hat unveils OpenShift Lightspeed, a generative AI assistant to simplify hybrid cloud app management, boosting efficiency across all user levels.

By Melvin Hipolito • 4 min read • Wed, 21st May 2025

Biometrics

Amazon unveils next-gen Alexa+, powered by generative AI

In addition to responding intuitively to voice commands, Alexa+ can actively manage and orchestrate other connected services and devices.

By Shannon Williams • 3 min read • Fri, 28th Feb 2025

Digital Transformation

Gartner reveals top HR tech trends for 2024 including AI

Gartner has unveiled the top three HR technology trends for 2024, highlighting AI tools, skills management, and virtual assistants as key innovations.

By Catherine Knowles • 3 min read • Wed, 27th Nov 2024

Customer Experience

AI & employee focus to transform customer experience by 2025

As 2025 nears, AI advancements and a focus on employee well-being are set to significantly reshape the customer experience landscape, says Call Design.

By Catherine Knowles • 3 min read • Fri, 22nd Nov 2024

Risk & Compliance

Diligent unveils AI suite to enhance risk management for GRC pros

Diligent unveils Diligent AI to enhance risk management for Governance, Risk, and Compliance professionals, integrating AI tools within its One Platform.

By Catherine Knowles • 3 min read • Thu, 13th Jun 2024

Artificial Intelligence

Unit4 unveils Smart Automation Services for business efficiency boost

Unit4 has launched Smart Automation Services, a series of AI-driven services designed to boost business efficiency and evolve user experience by integrating with their ERP suite, ERPx.

By Catherine Knowles • 3 min read • Thu, 28th Mar 2024

Data Protection

Sage reveals AI-powered assistant for accounting & finance sector

Sage introduces 'Sage Copilot', an AI-powered virtual assistant aimed at revolutionising productivity and amplifying growth for SMEs in the finance sector.

By Shannon Williams • 3 min read • Tue, 5th Mar 2024

Unified Communications

Cognizant and Microsoft launch AI-powered 'Innovation Assistant'

Cognizant partners with Microsoft to launch the Innovation Assistant, an AI-powered tool designed to bolster staff innovation and customer-led solutions.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024

Stories from Other Regions

Virtual Assistant stories

Firewalls

Indosat hailed among top Southeast Asia workplaces

Indosat has been named to the 2025 Fortune Best Companies to Work For Southeast Asia list, the only Indonesian telecoms operator recognised.

By Mark Tarre • 4 min read • Fri, 9th Jan 2026

DevOps

DBS rolls out AI-powered virtual assistant Joy to all SMEs

DBS has launched its AI-powered virtual assistant, DBS Joy, for all corporate clients, enhancing 24/7 support and boosting SME customer satisfaction by 23%.

By Sean Mitchell • 3 min read • Mon, 10th Nov 2025

Data Science

Seneca Polytechnic launches AI program, first master's degree

Seneca Polytechnic launches a two-year Master of Artificial Intelligence programme blending advanced theory with real-world industry experience and internships.

By Jake MacAndrew • 3 min read • Sat, 20th Sep 2025

Digital Transformation

NTU Singapore saves 14 days of admin work monthly with GenAI bot

NTU Singapore's AI-powered Lyon Bot saves over 14 days of admin work monthly by efficiently handling student accommodation queries with generative AI.

By Kaleah Salmon • 3 min read • Fri, 27th Jun 2025