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Australian Stories

Twilio stories

NeonNow launches AI customer platform across 170 markets
Software-as-a-Service

NeonNow launches AI customer platform across 170 markets

Partners can now sell voice, messaging and AI-led service tools in 170 markets as the Sydney-founded firm expands overseas.

By Kaleah Salmon • 3 min read • Thu, 2nd Apr 2026

Global Stories

Twilio stories

Twilio launches tools for human & AI conversations
Unified Communications

Twilio launches tools for human & AI conversations

Businesses can now retain customer context across voice, messaging and AI hand-offs as Twilio broadens its engagement platform.

By Joseph Gabriel Lagonsin • 5 min read • Last month
Stripe unveils Google AI commerce push & token billing
Crypto

Stripe unveils Google AI commerce push & token billing

The new tools could let merchants sell inside AI apps and bill for token use in real time, while tightening fraud checks.

By Karen Joy Bacudo • 5 min read • Last month
Agentic era and the UI transition
Digital Transformation

Agentic era and the UI transition

AI agents are set to erode ad-funded web traffic, forcing businesses to pivot from screen-based funnels to metered API revenue.

By Ned Shawa • 5 min read • Thu, 23rd Apr 2026
Twilio launches embeddable Flex contact centre for apps
Unified Communications

Twilio launches embeddable Flex contact centre for apps

Businesses can now embed contact centre functions into apps as Twilio adds a Flex SDK, Salesforce Voice integration and new pricing.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 17th Apr 2026
Twilio survey finds conversational AI adoption gap widens
Unified Communications

Twilio survey finds conversational AI adoption gap widens

Direct use is boosting trust in conversational AI, with 82% of active users reporting measurable value and many still wary of deployment costs.

By Shannon Williams • 3 min read • Thu, 9th Apr 2026
Fragmented tech hinders Australia's AI agent gains
Unified Communications

Fragmented tech hinders Australia's AI agent gains

A Twilio poll found 85% of Australian marketing and CX leaders blame fragmented systems for weaker AI agent productivity and higher workloads.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 1st Apr 2026
Drata launches AI tools for risk reviews & trust centres
Cloud Security

Drata launches AI tools for risk reviews & trust centres

Drata rolls out agentic AI tools to speed third-party risk reviews, automate security questionnaires and rapidly build online trust centres.

By Shannon Williams • 4 min read • Wed, 25th Mar 2026
Workiva appoints Kristen Pimpini to lead APJ growth
Unified Communications

Workiva appoints Kristen Pimpini to lead APJ growth

Workiva names Kristen “KP” Pimpini to spearhead APJ sales and operations, backing its AI-powered reporting push across key regional markets.

By Sean Mitchell • 3 min read • Tue, 17th Mar 2026
Generate Summit unveils 2026 B2B marketer keynotes
Marketing Technologies

Generate Summit unveils 2026 B2B marketer keynotes

Generate Summit names first 2026 keynotes for its Sydney B2B marketer conference, promising hands-on sessions and a strict no-selling rule.

By Catherine Knowles • 3 min read • Mon, 9th Mar 2026
Global Day of Unplugging pushes brands to cut noise
Data Protection

Global Day of Unplugging pushes brands to cut noise

Global Day of Unplugging puts pressure on brands to dial down digital noise and build more trusted, human and community-led connections.

By Kaleah Salmon • 3 min read • Sat, 7th Mar 2026
'Give to Gain' push to turn IWD 2026 into real change
Unified Communications

'Give to Gain' push to turn IWD 2026 into real change

Tech and finance leaders urge IWD 2026's 'Give to Gain' theme to move beyond slogans, driving real structural change for women at work.

By Kaleah Salmon • 9 min read • Fri, 27th Feb 2026
Genspark expands AI call agent globally with Twilio
Customer Experience

Genspark expands AI call agent globally with Twilio

Genspark rolls out its AI call agent to over 40 countries using Twilio voice tech, handling bookings, support and multilingual calls at scale.

By Mark Tarre • 3 min read • Tue, 3rd Feb 2026
Delivery Hero cuts rider escalations with Twilio voice
Unified Communications

Delivery Hero cuts rider escalations with Twilio voice

Delivery Hero uses Twilio automated voice calls to cut rider contact by 25%, slash escalations over 60% and lift last-mile answer rates.

By Melania Watson • 4 min read • Wed, 28th Jan 2026
Twilio, AEG sign fan engagement & data partnership
Software-as-a-Service

Twilio, AEG sign fan engagement & data partnership

Twilio signs multi-year deal with AEG to power data-led fan engagement across AXS, Crypto.com Arena and the LA Kings from 2025-26.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 23rd Jan 2026

Stories from Other Regions

Twilio stories

Docplanner rolls out AI voice booking agent with Twilio
Unified Communications

Docplanner rolls out AI voice booking agent with Twilio

Docplanner's AI voice agent, built on Twilio tech, has doubled doctor bookings and onboarded 1,300 clinicians in just three days.

By Catherine Knowles • 4 min read • Wed, 25th Mar 2026
Philippine Airlines cuts waits with AI contact centre
Unified Communications

Philippine Airlines cuts waits with AI contact centre

Philippine Airlines slashes call waits to under a minute with Twilio-powered AI, targeting a 'super AI agent' handling most queries by 2026.

By Sofiah Nichole Salivio • 5 min read • Wed, 25th Feb 2026