ServiceNow stories
KPMG launches AI Trust suite to aid risk & compliance efforts
2 days ago
#
partner programmes
#
genai
#
data privacy
KPMG launches AI Trust services with ServiceNow to help firms improve AI governance, risk management, and compliance across all stages of AI adoption.
Teradata links with ServiceNow to boost AI agents & analytics
2 days ago
#
data analytics
#
ai
#
agentic ai
Teradata will integrate its analytics platform with ServiceNow’s Workflow Data Fabric, enhancing AI-driven workflows for joint customers by late 2025.
NICE & ServiceNow partner on AI to unify customer service
2 days ago
#
crm
#
uc
#
devops
NICE and ServiceNow partner to launch an AI-powered platform by Q4 2025, uniting customer service and enterprise operations for faster, seamless fulfilment.
Apsen Farmacêutica boosts ERP automation, avoids costly migration
3 days ago
#
digital transformation
#
rpa
#
erp
Brazilian firm Apsen Farmacêutica avoids costly SAP migration by partnering with Rimini Street and ServiceNow to automate workflows on SAP ECC 6 platform.
ServiceNow unveils AI Platform to unify operations
3 days ago
#
crm
#
digital transformation
#
martech
ServiceNow launches a new AI Platform unifying data, intelligence and orchestration to boost enterprise-wide automation and operational efficiency globally.
ServiceNow unveils agentic AI platform built for trust and scale
4 days ago
#
crm
#
data analytics
#
digital transformation
ServiceNow launches AI Control Tower and next-gen CRM, aiming to transform enterprise operations with advanced AI and unified management.
Denis Maguire to lead New Relic enterprise sales in Australia
5 days ago
#
digital transformation
#
cx
#
martech
New Relic appoints Denis Maguire as Senior Director of Enterprise Sales for Australia and NZ, aiming to boost growth with enhanced observability solutions.
Cloudhouse & ServiceNow join forces to boost IT governance
5 days ago
#
itsm
#
servicenow
#
security vulnerabilities
Cloudhouse partners with ServiceNow to boost IT governance via integrated Guardian platform, enhancing application compatibility and infrastructure visibility.
Abnormal AI launches autonomous agents to advance email security
Last week
#
it training
#
phishing
#
advanced persistent threat protection
Abnormal AI unveils two new autonomous tools, AI Phishing Coach and AI Data Analyst, to boost employee training and email security amid rising cyber threats.
Tray.ai launches ITSM Agent to automate IT support tasks
Last week
#
saas
#
uc
#
digital transformation
Tray.ai launches an AI-powered ITSM Agent that automates routine IT support, cutting human tickets by 75%, boosting efficiency across major firms.
Ferrovial boosts efficiency & safety with DXC AI Workbench
Last month
#
uc
#
hybrid cloud
#
digital transformation
DXC Technology has launched its AI Workbench, aiding enterprises like Ferrovial to scale AI with secure, compliant, and customisable solutions across operations.
New Relic revamps partner programme with AI & incentives
Last month
#
digital transformation
#
aiops
#
ai
New Relic enhances its partner programme with financial incentives, AI training, and new certifications to boost enterprise growth and AI adoption worldwide.
Australians spend 9.8 million hours on hold to government
Last month
#
cx
#
martech
#
servicenow
A new study reveals 57% of Australians say better government customer service could sway their vote, with 9.8 million hours spent on hold to agencies in 2024.
Smartsheet announces new Chief Product Officer & General Counsel
Last month
#
martech
#
risk & compliance
#
cdp
Smartsheet has appointed Pratima Arora as Chief Product Officer and Nick Dunn as General Counsel, aiming to bolster innovation and governance.
Deloitte boosts AI offerings with Google Cloud alliance
Last month
#
crm
#
digital transformation
#
ai
Deloitte has expanded its partnerships with Google Cloud and ServiceNow, unveiling over 100 AI agents aimed at revolutionising client operations across multiple sectors.
LinkedIn unveils top Australian companies for 2025 careers
Last month
#
amazon
#
oracle
#
linkedin
LinkedIn's 2025 Top Companies list ranks ServiceNow as Australia's best workplace for career advancement, followed by Atlassian, Commonwealth Bank, Amazon, and Oracle.
Informatica unveils AI-ready cloud data management features
Last month
#
genai
#
ai
#
servicenow
Informatica has launched new AI-ready cloud data management features, enhancing enterprise access to intelligent data through its CLAIRE AI engine.
ServiceNow appoints new VP to boost Asia operations
Last month
#
cx
#
martech
#
ai
ServiceNow has appointed Melissa Ries as Group Vice President for Asia & Korea and Yen Yen Tan to its Global Advisory Council to boost operations in the region.
Singaporeans spend 40m hours on hold, report reveals
Fri, 28th Mar 2025
#
uc
#
ai
#
government
Singaporeans have spent a staggering 40 million hours on hold for customer service, as revealed by a ServiceNow report highlighting ongoing service challenges.
Tech leaders support AI investment in UK Spring Statement
Fri, 28th Mar 2025
#
digital transformation
#
martech
#
cdp
The UK's recent Spring Statement has sparked enthusiasm among tech leaders, who back the Chancellor's GBP £3.25 billion investment in AI for public service efficiency.