Service management Stories

Australian Stories

Service management stories

Autonomous IT sounds great. Here's what it actually takes to get there

The biggest gains from autonomous IT come from cleaner CMDBs and faster incident resolution, not new software, as firms join up existing tools.

By Zana Stojanovski • 7 min read • 2 days ago

Hybrid Cloud

Infosys to modernise Valmet IT with AI-first model

The deal is set to cut costs and speed issue resolution as Valmet shifts core IT operations onto an AI-led, cloud-based model.

By Sean Mitchell • 3 min read • Last week

Digital Transformation

Publicis Sapient launches AI platform for IT operations

Enterprises could cut IT support costs by up to 45% as the platform spots and fixes faults before they disrupt operations.

By Joseph Gabriel Lagonsin • 4 min read • This month

Customer Relationship Management

Asana unveils AI work suite for human & agent teams

Australian businesses may struggle to keep up as Asana expands AI across workflows, with only 14% having scaled it organisation-wide.

By Mark Tarre • 5 min read • This month

Global Stories

Service management stories

Data Analytics

Infosys expands GlobalFoundries deal for managed IT services

The chipmaker will shift more of its enterprise systems to a managed model as Infosys takes on applications, infrastructure and support.

By Mark Tarre • 4 min read • Today

Endpoint Protection

Tanium makes Atlas AI operating system generally available

More than 1,300 organisations have adopted the platform in six weeks, as Tanium bets AI can cut endpoint security and IT workflows.

By Sofiah Nichole Salivio • 5 min read • Today

Manufacturing

Infosys expands GlobalFoundries deal for AI-led IT services

The semiconductor maker will shift internal IT operations to a managed services model designed to cut incidents and improve employee support.

By Sofiah Nichole Salivio • 4 min read • Today

DevOps

Virtana launches agentic SLA management for AI ops

Enterprises wrestling with AI workload failures and infrastructure bottlenecks may use the new tool to automate incident response and service assurance.

By Sean Mitchell • 3 min read • Last week

Data Analytics

TCS signs multi-year IT transformation deal with Elopak

The packaging group aims to improve efficiency and user experience as TCS takes control of its global IT operations under a multi-year deal.

By Sean Mitchell • 3 min read • Last week

Software-as-a-Service

AroFlo launches partner network for trade advisers

Trade advisers in Australia and New Zealand will get referral fees, training and support as AroFlo expands its route to market.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Kaseya opens Intelligence platform to Claude, Copilot

IT teams will be able to use Claude and Microsoft Copilot for real-time Kaseya workflows, with general release due in 2027.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

1Kosmos puts workforce identity tool on Google Cloud

The listing should speed procurement for cloud customers as employers face rising risks from impersonation, fraud and stolen credentials.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

AroFlo launches partner network for trade businesses

Trade firms could get quicker setup and less disruption as the new network links AroFlo software with advisers, developers and accountants.

By Sofiah Nichole Salivio • 4 min read • Last week

Software-as-a-Service

monday.com appoints Ben Barnett as EMEA General Manager

The move puts a longtime London executive in charge of a region that generated 26% year-on-year revenue growth and serves 27,000 customers.

By Mark Tarre • 4 min read • This month

Software-as-a-Service

Activate IAM wins AI challenge with Teams assistant

The win highlights growing demand for governed AI tools that speed up identity admin without weakening approvals, audit trails or compliance.

By Sean Mitchell • 4 min read • This month

Digital Transformation

ConnectWise launches AI-native platform for Predictive IT

MSPs could trim ticket loads and lift margins as the new platform ties AI automation to service workflows and security operations.

By Sean Mitchell • 5 min read • This month

Stories from Other Regions

Service management stories

Software-as-a-Service

Probook raises USD $40 million for home services dispatch

Home services operators could cut back-office headcount as the New York software firm expands after backing from Andreessen Horowitz and Sequoia Capital.

By Sean Mitchell • 4 min read • Today