Reputation management stories - Page 3
What CISOs wish PR teams knew
Mon, 23rd Jun 2025
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data protection
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ransomware
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martech
CISOs urge PR teams to prioritise accuracy over speed in breach communications and to understand cybersecurity basics for better crisis cooperation.
How to keep public trust when systems go down
Fri, 2nd May 2025
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cx
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martech
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breach prevention
Effective communication during cyberattacks is vital to maintain public trust and protect reputations, warns PR experts from Impact PR Auckland.
Thryv unveils AI tool to streamline review responses
Tue, 19th Nov 2024
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cx
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martech
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ai
Thryv has launched AI Review Response, an innovative tool aimed at helping small businesses manage online reviews conveniently across multiple platforms.
Snowflake introduces AI Data Cloud tailored for travel industry
Thu, 26th Sep 2024
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uc
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cx
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martech
Snowflake launches AI Data Cloud tailored for travel and hospitality, aiming to enhance operations and customer experiences through advanced data and AI integration.
Firms face rising threat of misinformation to reputation
Thu, 16th May 2024
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ai
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reputation management
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study
A new study by Fire on the Hill and Mercury Analytics reveals that 60% of companies have suffered adverse effects from misinformation, calling for urgent action to protect corporate reputations.
Australian brands risk $74bn over poor out-of-hours service
Wed, 20th Mar 2024
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uc
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cx
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martech
Australian businesses could lose $74bn due to poor out-of-hours customer service, according to a study by Qualtrics, citing growing consumer frustration with inadequate after-hours support.
TeamViewer integrates Tensor with SAP Service Cloud for efficient customer service
Thu, 9th Nov 2023
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data protection
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data analytics
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martech
TeamViewer's Tensor is now integrated with SAP Service Cloud, improving customer service efficiency and data security.
The high cost of the cybersecurity skills gap: Why we need to act now
Wed, 17th May 2023
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advanced persistent threat protection
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cybersecurity
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reputation management
There is a worldwide cybersecurity professional shortage. But what does this mean for cybercriminals? More easy money to make.
Listen and act: Why hotels need better guest engagement
Tue, 28th Feb 2023
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cx
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martech
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social media
Hoteliers must engage with guests and monitor online feedback to shape the guest experience and maintain a positive online reputation.
Three ways businesses can turn customers into advocates
Thu, 3rd Mar 2022
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crm
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cx
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martech
Recent studies have found that 74 per cent of Australians see customer experience as one of the most important factors in their purchasing decisions.
Improve your document security strategy & protect your reputation
Tue, 22nd Aug 2017
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document management
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ecm
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martech
Waking up to find your organisation on the front page of the newspaper, unfavourably, must be a CEO's worst nightmare.
Exclusive: What's standing between you and success? Marketing
Fri, 15th Apr 2016
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partner programmes
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marketing
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social media
In a world where customers are more informed and discerning than ever, marketing has become a key strategic way to build reputation and boost revenue.
Organisations underinvesting in corporate reputation
Tue, 22nd Mar 2016
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risk & compliance
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senateshj
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reputation management
Reputation management is in the limelight as businesses are finding reputation harder to manage than ever before,.
Want to land your dream job? Top recruiting trends here…
Tue, 16th Jul 2013
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data analytics
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bi
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big data
The recruiting world is changing fast - LinkedIn shares the top five global recruiting trends to help professionals land their dream job.