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Online shopping Stories

Australian Stories

Online shopping stories

Kick Cashback brings instant confirmations to retail offers
Fintech

Kick Cashback brings instant confirmations to retail offers

Shoppers will know at once if a purchase tracks, as delayed cashback has often undermined trust in reward offers across the sector.

By Karen Joy Bacudo • 5 min read • This month

Global Stories

Online shopping stories

WARC forecasts slower growth for retail media spend
Digital Signage

WARC forecasts slower growth for retail media spend

Growth is expected to ease to 11.5% in 2027 as retail media matures, with Amazon still dominating US and European ad spend.

By Sofiah Nichole Salivio • 5 min read • Last week
Holiday shoppers turn to AI & cashback as inflation bites
Fintech

Holiday shoppers turn to AI & cashback as inflation bites

Inflation is pushing US holiday buyers to use AI and cashback tools, with nearly all shoppers planning at least one budget-stretching tactic.

By Karen Joy Bacudo • 3 min read • Last week
For sensitive health categories, eCommerce can remove more than just the checkout queue
Customer Experience

For sensitive health categories, eCommerce can remove more than just the checkout queue

Discreet packaging, clearer product information and easier repeat ordering are helping buyers of continence products avoid embarrassment and confusion.

By Liz Anieto • 4 min read • Last week
returns experience drives online shoppers away, study finds
Customer Experience

returns experience drives online shoppers away, study finds

Poor returns experiences are pushing 92% of shoppers away, while most also check refund windows before buying, Reveni's study found.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Amazon Chief says conversational AI will reshape shopping
Digital Transformation

Amazon Chief says conversational AI will reshape shopping

Shoppers may soon ask for product advice in chat form as Amazon races rivals to turn generative AI into a new retail interface.

By Sofiah Nichole Salivio • 4 min read • This month
WP Engine opens Smart Search AI to all WordPress sites
Software-as-a-Service

WP Engine opens Smart Search AI to all WordPress sites

Search on WordPress sites could get sharper results as WP Engine widens its semantic tool beyond hosting customers, aiming to lift conversions.

By Sean Mitchell • 4 min read • This month
Australian agencies win Shopify Build Award for Lioness
Digital Transformation

Australian agencies win Shopify Build Award for Lioness

The win highlights how a wholesale-first fashion brand has turned online sales into a global growth engine, shipping to 95 countries.

By Mark Tarre • 5 min read • This month

Stories from Other Regions

Online shopping stories

Synchrony & OpenAI launch discoverability & innovation tie-up
Data Protection

Synchrony & OpenAI launch discoverability & innovation tie-up

The tie-up could push financing offers and rewards directly into AI shopping, testing whether shoppers will use credit inside ChatGPT.

By Karen Joy Bacudo • 4 min read • Last week
Alipay launches AI commerce platform for merchants
Wearables

Alipay launches AI commerce platform for merchants

Alipay is betting that AI agents will soon direct shopping and bookings, tying its payment and verification tools to merchants across China.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Coinbase adds AI agent & USDT payments for merchants
Fintech

Coinbase adds AI agent & USDT payments for merchants

Merchants can now take automated purchases and USDT, as Coinbase widens its business payments tools to more than 5,000 companies.

By Karen Joy Bacudo • 3 min read • This month
Visual search is now a shopping channel, and most product pages aren't ready
Digital Transformation

Visual search is now a shopping channel, and most product pages aren't ready

Retailers risk losing high-intent shoppers as Google's camera-based search now drives millions of product queries each month.

By Mark Tarre • 5 min read • This month
Britons lose GBP £126 a year to hidden fees, study says
eCommerce

Britons lose GBP £126 a year to hidden fees, study says

Britons are being hit by surprise costs on essentials and travel, with consumers saying opaque billing is eroding trust and budgets alike.

By Karen Joy Bacudo • 4 min read • This month
Currys rolls out NiCE software to unify customer service
Digital Transformation

Currys rolls out NiCE software to unify customer service

The overhaul is lifting satisfaction and cutting complaints as Currys handles nearly 6 million support contacts a year across its retail network.

By Mark Tarre • 4 min read • This month
Merkle expands ASDA partnership for George digital growth
Customer Relationship Management

Merkle expands ASDA partnership for George digital growth

ASDA is betting on George's online sales growth as Merkle takes a broader role in a five-year plan to improve the brand's digital offer.

By Sean Mitchell • 3 min read • This month
AI search shift leaves products invisible to shoppers
Data governance

AI search shift leaves products invisible to shoppers

Retailers risk losing shoppers to AI answers as poor product data leaves items absent from recommendations and search clicks fall.

By Mark Tarre • 4 min read • This month
Cashi launches stablecoin Visa card in public beta
Fintech

Cashi launches stablecoin Visa card in public beta

Users in more than 100 countries can now spend USDT or USDC through a virtual Visa card as Cashi begins its public beta.

By Karen Joy Bacudo • 4 min read • This month