Online shopping stories
AI skincare searches surge as consumers seek guidance
Yesterday
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personalisation
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data privacy
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ai
AI skincare searches jump 2,647% as Fresha says beauty buyers are turning to image analysis, smart devices and app-led routines for guidance.
Shoppers turn against AI social content, survey finds
Yesterday
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cx
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martech
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partner programmes
Shoppers increasingly prefer human-led social posts over AI-generated material, with Gen Z driving brands towards micro-influencers and niche creators.
Retail websites worst for accessibility, report finds
2 days ago
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cx
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martech
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risk & compliance
Shopping sites top accessibility failure list as WebAIM finds 71 errors per page and disabled users struggle to complete purchases.
Superdry appoints Verde Digital to boost organic search
2 days ago
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digital transformation
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martech
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partner programmes
Superdry & Co turns to Verde Digital for SEO and AI search support as the rebranded retailer targets broader fashion discovery worldwide.
Australians fear identity theft as online fraud rises
2 days ago
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surveillance
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digital transformation
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cx
Australians wary of AI fraud checks as Experian data shows 56% have faced online scams or identity theft, with millennials hit hardest.
Megantic warns retailers on AI search risk in APAC
3 days ago
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cx
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martech
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commerce systems
Megantic and Shopify APAC warn Australian retailers to overhaul product data and site structure as AI shopping tools reshape discovery.
Rithum appoints Mausam Bhatt as Chief Product Officer
4 days ago
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data analytics
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digital transformation
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martech
Rithum brings in former Realtor.com executive Mausam Bhatt to steer product strategy as it ramps up AI-led tools and automation across its platform.
How smarter hosting choices are influencing online retail performance
4 days ago
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data protection
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digital transformation
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cx
Smarter hosting choices are becoming a key edge for Australian online retailers, as speed, stability and scalability shape sales and customer trust.
Visa says AI agents may soon negotiate business deals
5 days ago
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digital transformation
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fintech
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cx
Businesses warm to AI agents haggling over deals, but consumers remain wary of handing software full control of spending.
Click Frenzy & Power Retail enter liquidation
Last week
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digital transformation
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e-commerce
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marketing
Receivers take control of Click Frenzy and Power Retail as both businesses keep trading while options are reviewed under liquidation.
Australia Post buys Rendr to speed same-day delivery
Last week
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digital transformation
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cx
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martech
Australia Post expands same-day delivery reach to nearly 90% of Australians after acquiring Rendr, adding evening and weekend windows.
AI shopping to boost Australia's retail centre leaders
Last week
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cx
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martech
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data privacy
AI shopping is set to deepen the divide between Australia's strongest retail centres and routine-focused malls, JLL says, as AUD $14 billion in deals draws investors.
Australians split shopping across retailers to chase value
Last week
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cx
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martech
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ai
Households under cost pressure are spreading purchases across multiple outlets, while promotions, online research and store visits shape buying decisions.
APAC cybercrime rises 12% as synthetic fraud surges
Last month
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gaming
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biometrics
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cx
APAC cybercrime climbs as synthetic identity fraud accelerates, with desktop-browser attacks, login pressure and bot activity fuelling losses.
OpenAI adds shopping tools to ChatGPT with visual discovery
Last month
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martech
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personalisation
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cdp
OpenAI is turning ChatGPT into a visual shopping hub, adding side‑by‑side comparisons and richer merchant data for in-chat product discovery.
TikTok Shop adds Bazaarvoice reviews to product pages
Last month
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cx
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martech
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e-commerce
TikTok Shop and Bazaarvoice link up to push verified customer feedback, photos and videos onto product pages as US sales surge.
Amazon Australia uses AI to cut delivery packaging
Last month
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cx
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martech
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supply chain
Amazon Australia has deployed homegrown AI to expand box-free deliveries, slashing packaging and cutting waste across its network.
Bazaarvoice finds AI review use fuels shopper mistrust
Last month
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cx
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martech
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personalisation
Bazaarvoice finds nearly a quarter of shoppers use AI to write reviews, yet almost two thirds distrust AI-assisted feedback as inauthentic.
Does data define the retail winners and losers in 2026?
Last month
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data analytics
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digital transformation
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cx
Australian retailers face rising insolvencies and online giants; those failing to harness delivery data risk becoming 2026's biggest losers.
AliExpress raises UK Brand+ price guarantee to £40
Last month
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martech
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commerce systems
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smart home
AliExpress boosts its UK Brand+ price promise, lifting per-item refunds to GBP £40 and monthly claim caps to GBP £160 on select goods.