National Retail Federation Stories

Australian Stories

National Retail Federation stories

How to reduce order cancellation rates

Order cancellations can cost businesses millions; understanding why they happen is crucial. Discover key strategies to reduce these rates and improve customer satisfaction.

By Jamie Cairns • 3 min read • Thu, 20th Feb 2025

Global Stories

National Retail Federation stories

Artificial Intelligence

UK Father's Day spending set to hit GBP £1.32 billion

Last-minute purchases are set to lift UK Father's Day spending to GBP £1.32 billion, with retailers bracing for a surge in courier demand.

By Mark Tarre • 4 min read • Last month

Data Protection

Auror wins retail award for facial recognition tool

Retailers are weighing facial recognition tools more cautiously as privacy fears rise, after Auror's system won a loss prevention award.

By Mark Tarre • 3 min read • Last month

Customer Experience

Amazon, Meta & Microsoft join UCP technical council

Control of AI-led shopping standards is widening as five more firms join the Universal Commerce Protocol body, doubling its council to 10.

By Karen Joy Bacudo • 4 min read • Mon, 27th Apr 2026

Unified Communications

Google sees retail success with agentic commerce push

Retailers are using Google’s new AI suite to speed up shopping and support, with Bunnings already live and UCP adoption starting to grow.

By Sean Mitchell • 4 min read • Thu, 23rd Apr 2026

Digital Transformation

Unpacking the Impact of Agentic Commerce Across ANZ

Retailers risk losing basket share as AI shoppers favour loyalty platforms that can verify offers and rewards in milliseconds.

By Jonathan Reeve • 5 min read • Thu, 2nd Apr 2026

Digital Signage

Pricer unveils targeted Pricer Avenue shelf-edge platform

Pricer launches Pricer Avenue, a modular, battery-free shelf-edge platform for targeted premium aisles and promotion-heavy store zones.

By Sofiah Nichole Salivio • 4 min read • Wed, 4th Feb 2026

Data Protection

HPE boosts retail with Aruba, Mist AIOps & Nonstop

HPE targets always-on retail with new Aruba switches, Mist AIOps analytics and boosted Nonstop systems for high-pressure transactions.

By Melania Watson • 4 min read • Tue, 13th Jan 2026

Unified Communications

Talkdesk unveils new AI tools for retail & consumer goods

Talkdesk unveils Commerce Orchestration and Consumer Goods Experience Cloud to coordinate AI-driven retail journeys end to end.

By Catherine Knowles • 4 min read • Mon, 12th Jan 2026

Customer Relationship Management

Quiet quitting exposes the fragility of customer loyalty

Customers profess loyalty but quietly walk away over price, experience or ethics, exposing how fragile many brand relationships have become.

By Sean Mitchell • 4 min read • Fri, 9th Jan 2026

Data Analytics

SUSE unveils edge solutions to boost retail operations

SUSE has launched the SUSE Edge Suite and SUSE Edge 3.2, aiming to enhance retail operations through innovative edge computing solutions.

By Sean Mitchell • 3 min read • Tue, 21st Jan 2025

Customer Experience

AI in Commerce: Why retailers need to beware

Retailers must tread cautiously with AI technology, where data quality and ethical use are critical for truly beneficial outcomes.

By Graham Jackson • 4 min read • Tue, 11th Jun 2024

Physical Security

Retail theft at self-checkouts doubles, AI poses possible solution

Surging retail theft via self-checkouts sees cart-based losses doubling in a year, costing the average store over $102k annually, reveals an Everseen report.

By Catherine Knowles • 3 min read • Thu, 18th Jan 2024

Artificial Intelligence

Avanade unveils retail AI innovations, details readiness barriers at NRF 2024

Avanade unveils new AI retail solutions at NRF 2024, alongside findings that despite 90% of retailers ready for AI-driven experiences, hurdles remain due to a lack of AI guidelines and employee training.

By Kaleah Salmon • 3 min read • Thu, 18th Jan 2024