Gartner stories
Employers may reach frontline staff faster during outages and evacuations, with 8x8 Resolve logging acknowledgements across multiple channels.
Warehouse operators facing labour shortages may see Blue Yonder's latest recognition as proof its software is still central to automation plans.
It aims to close monitoring gaps as firms adopt multiple AI coding assistants, with spending, productivity and compliance now harder to track.
Joint customers can search distributed telemetry without centralising it, cutting storage and ingestion costs across hybrid cloud and private systems.
AI deployments are failing at scale because most systems lack the context needed to stop agents hallucinating, Celonis says.
Gartner's new category reflects surging demand for tools that help enterprises tackle ageing software estates, security risks and outage threats.
Enterprise adoption is moving from pilots to production, helping Parloa lift net revenue retention to 150% and pass USD $50 million ARR.
Gartner warns most AI projects may fail as enterprises struggle to track sensitive data that new tools and agents can access.
Finance teams under pressure to speed decisions and tighten control gain AI tools for reminders, matching and approvals in Sage Intacct.
Excessive access rights across hybrid estates can now be trimmed more safely, as XM Cyber adds usage data to pinpoint permissions that are no longer needed.
Rising AI demand is pushing operators to redesign facilities around denser racks, heavier power loads and liquid cooling.
Many SAP users face rising costs and migration risk as support deadlines loom, pushing demand for independent maintenance alternatives.
Finance teams could cut manual work and speed decisions as Sage Intacct rolls out AI tools for billing, payables and analytics.
Strategic deployment, rather than bigger budgets, is emerging as the key way finance chiefs can turn AI into revenue and margin gains.
Higher costs and a marginal revenue decline left Gartner Australasia with AUD $13.3 million pre-tax profit in 2025, down from AUD $14.0 million.
The upgrade should boost Proximus Global's appeal to multinational buyers seeking compliant messaging, identity and network tools across markets.
Only 7% of finance teams report high AI impact, even as most have already deployed or plan to deploy the technology, Gartner says.
AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.
Joint customers can search telemetry in place, cutting duplication and storage costs while improving security visibility across hybrid cloud estates.
London's rising AI investment is drawing Parloa into the capital as the company expands its European footprint and customer base.
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