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Downtime Stories

Australian Stories

Downtime stories

Retail tops Australia’s customer service contacts
Unified Communications

Retail tops Australia’s customer service contacts

Poor service is driving customers away, with 45% of Australians saying one bad retail interaction would make them avoid a retailer.

By Kaleah Salmon • 4 min read • Last month

Global Stories

Downtime stories

Global 2000 downtime costs rise to USD $600 billion
Software-as-a-Service

Global 2000 downtime costs rise to USD $600 billion

Outages are now costing Global 2000 firms USD $600 billion a year, as a single incident can wipe 3.4% off share prices.

By Sofiah Nichole Salivio • 4 min read • Last week
AI drives ransomware surge, experts urge faster defence
Malware

AI drives ransomware surge, experts urge faster defence

Experts say AI is accelerating ransomware attacks, shrinking the patching window and forcing organisations to overhaul defences and recovery plans.

By Sofiah Nichole Salivio • 6 min read • This month
Kyndryl adds AI to prevent IT outages before they happen
Hybrid Cloud

Kyndryl adds AI to prevent IT outages before they happen

Enterprises using Kyndryl Bridge have seen fewer outages and lower maintenance costs as AI flags IT risks before systems fail.

By Joseph Gabriel Lagonsin • 4 min read • This month
New Relic launches AI knowledge layer for IT incidents
Software-as-a-Service

New Relic launches AI knowledge layer for IT incidents

It aims to cut outage investigation time for engineers by combining live telemetry with incident history, changes and service context.

By Joseph Gabriel Lagonsin • 4 min read • This month
NHS trusts lose millions of hours to routine inefficiency
Document Management

NHS trusts lose millions of hours to routine inefficiency

Routine delays in NHS trusts are costing more than GBP £1 billion a year and leaving millions of appointments missed, a report says.

By Sofiah Nichole Salivio • 4 min read • Last month
DevOps incidents jump 21% as downtime hits 9,255 hours
DevOps

DevOps incidents jump 21% as downtime hits 9,255 hours

Longer outages at developer tools now threaten release schedules and productivity, with GitProtect estimating more than USD $740,000 in losses.

By Shannon Williams • 4 min read • Last month
Keepit survey finds gap in AI disaster recovery plans
Data Protection

Keepit survey finds gap in AI disaster recovery plans

Despite widespread confidence, only 32% of firms test AI disaster recovery plans monthly, leaving identity and SaaS access exposed to outages.

By Catherine Knowles • 4 min read • Last month
N-able adds cloud disaster recovery service for MSPs
Data Protection

N-able adds cloud disaster recovery service for MSPs

The cloud-hosted backup tool aims to cut downtime for MSPs and IT teams hit by ransomware or outages, without their own DR kit.

By Sofiah Nichole Salivio • 3 min read • Last month

Stories from Other Regions

Downtime stories

Ransomware shifts to fewer groups as Thailand targeted
Virtual Private Networks

Ransomware shifts to fewer groups as Thailand targeted

Thailand has joined the ransomware top 10 as fewer groups now drive most attacks, raising the cost of each breach for businesses.

By Sean Mitchell • 4 min read • This month
Most firms use IT tools for OT security, study finds
Cloud Security

Most firms use IT tools for OT security, study finds

Yet only 15 per cent have deployed OT-specific visibility tools, even as cyber incidents have already disrupted critical systems for most respondents.

By Sofiah Nichole Salivio • 4 min read • This month
UK businesses urged to rethink productivity amid AI shift
Customer Relationship Management

UK businesses urged to rethink productivity amid AI shift

AI is forcing UK firms to rethink productivity as leaders warn that gains will depend on fixing workflows, skills and integration gaps.

By Sofiah Nichole Salivio • 6 min read • Last month
Canadian cyberattacks surge 80% as cloud risks grow
Digital Transformation

Canadian cyberattacks surge 80% as cloud risks grow

Downtime and breach risk are rising even as Canadian enterprises boost security budgets, with cloud incidents now hitting record levels.

By Shannon Williams • 4 min read • Last month
UK data centre sector doubts AI-ready infrastructure
Network Infrastructure

UK data centre sector doubts AI-ready infrastructure

Most operators fear the UK is unready for AI growth, with weak testing, ageing kit and outages exposing infrastructure gaps.

By Shannon Williams • 4 min read • Last month
Why retailers need real-time visibility to handle demand surges
Data Protection

Why retailers need real-time visibility to handle demand surges

Delayed stock updates and failing devices can quickly turn busy promotions into longer queues and frustrated shoppers.

By Mikhail Ishkhanov • 6 min read • Last month
Irish firms face ransomware resilience gap, report warns
Data Protection

Irish firms face ransomware resilience gap, report warns

Many organisations overestimate their ability to recover from ransomware, as 57% of Irish respondents reported at least one attack in two years.

By Sofiah Nichole Salivio • 4 min read • Last month
Datacom finds New Zealand firms lack cyber recovery plans
Data Protection

Datacom finds New Zealand firms lack cyber recovery plans

Only 30% of New Zealand organisations have a cyber recovery plan, leaving customers and operations exposed if attacks cause prolonged outages.

By Sean Mitchell • 4 min read • Last month