Digital Experience (DX) stories

TCS and Zscaler launch an AI-powered zero trust workspace platform blending security, observability and experience analytics for enterprises.

Smart Communications secures CSA STAR Level 2 in Singapore for its AWS-hosted SmartCOMM and SmartIQ, boosting cloud security assurance.

AI-first firms take months longer to recover from cyber attacks and face sharply higher breach and scraping costs, Fastly research warns.

Kentico crowns global winners of its Site of the Year 2025 awards, spotlighting standout Xperience-powered digital projects across sectors.

ManageEngine injects causal and autonomous AI into Site24x7 to cut alert noise, speed root-cause analysis and automate incident remediation.

Conductor's AI content tools will be embedded directly into Acquia CMS, moving optimisation into the authoring workflow for enterprise teams.

MYOB will make Mastercard-powered open banking feeds the default for SMEs by 2026, promising faster, more secure data connections.

eG Innovations names Jon Hatchuel as its first Australia country manager, targeting growth in digital workspace monitoring and observability.

ManageEngine adds causal intelligence and AI agents to Site24x7, promising faster incident triage and automated remediation for hybrid IT ops.

QSIC adopts Datadog to monitor 17,000-store audio network, slashing incident recovery from days to hours and boosting retail media uptime.

AI-referred traffic has surged 632% despite overall web visits slipping and rising acquisition costs squeezing digital marketing returns.

Financial firms reap strong AIOps returns but poor data quality and fragmented tools are stalling the leap from pilots to scaled AI.

Optimizely secures Leader spot in Gartner's 2026 Magic Quadrant for Personalization Engines, underscoring AI-led, warehouse-first strategy.

Umbraco launches Compose, a GraphQL-first SaaS to standardise data flows across composable digital experience and eCommerce stacks.

Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.

Australian firms are turning observability from backroom monitor into strategic engine, fusing AI and data to drive growth and resilience.

Dynatrace launches Intelligence platform with agentic AI, deeper cloud hooks and next-gen RUM to tackle escalating data and ops complexity.

Hype & Dexter has rebranded as Avidly APAC, aligning with Avidly Group to scale HubSpot-focused services across Australia and New Zealand.

Dynatrace unifies real user monitoring, AI tracing and developer tools on one platform to streamline cloud-native, AI-assisted software delivery.

ControlUp has launched a multi-tenant digital experience platform and partner programme to help MSPs automate IT, boost CX and grow revenue.