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Digital Channels Stories - Page 4

Global Stories

Digital Channels stories

Cata raises USD $5.3 million to expand branded apps
Software-as-a-Service

Cata raises USD $5.3 million to expand branded apps

Restaurants and retailers are seeking more control over customer data as the Singapore startup readies its first overseas push into Germany.

By Mark Tarre • 4 min read • Thu, 30th Apr 2026
Backbase named Forrester leader & customer favourite
Software-as-a-Service

Backbase named Forrester leader & customer favourite

Banks seeking to cut fragmentation may see Backbase's Forrester nod as validation that its AI-native platform can unify front-office work.

By Shannon Williams • 4 min read • Wed, 29th Apr 2026
Temenos named Forrester leader in digital banking tech
Software-as-a-Service

Temenos named Forrester leader in digital banking tech

Banks seeking faster onboarding and broader channel support may benefit as Forrester ranks Temenos among the top digital banking vendors.

By Karen Joy Bacudo • 4 min read • Wed, 29th Apr 2026
impact.com deepens YouTube tie-up for creator marketing
Marketing Technologies

impact.com deepens YouTube tie-up for creator marketing

Marketers in Southeast Asia gain a clearer way to track creator campaign returns as YouTube data replaces estimated metrics and fragmented workflows.

By Sofiah Nichole Salivio • 4 min read • Fri, 24th Apr 2026
Granicus names seven digital government award winners
Smart Cities

Granicus names seven digital government award winners

Measured gains in service speed and transparency drove Granicus's awards, with councils cutting wait times, costs and phone enquiries.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 24th Apr 2026
Temenos report says five trends will reshape banking
Software-as-a-Service

Temenos report says five trends will reshape banking

Banks that fail to modernise core systems may struggle to scale AI, cloud services and new payment rails, Temenos and Bain warn.

By Shannon Williams • 4 min read • Thu, 23rd Apr 2026
Forrester maps AI shift from digital into physical use
Robotics

Forrester maps AI shift from digital into physical use

Consumers are set to encounter AI in robots, transport and personalised shopping, as Forrester says business returns will arrive sooner than expected.

By Mark Tarre • 4 min read • Thu, 16th Apr 2026
8x8 wins Gold for Engage at New York design awards
Software-as-a-Service

8x8 wins Gold for Engage at New York design awards

Customer-facing staff may handle chats and calls more easily after 8x8 Engage won Gold at the NY Product Design Awards.

By Sean Mitchell • 3 min read • Sat, 11th Apr 2026
Thryv urges small businesses to boost AI search visibility
Digital Transformation

Thryv urges small businesses to boost AI search visibility

Better online listings and reviews could help small businesses appear in AI recommendations as customers increasingly use chatbots to find local providers.

By Shannon Williams • 5 min read • Fri, 10th Apr 2026
Infobip embeds AI across operations at DevDays 2026
Unified Communications

Infobip embeds AI across operations at DevDays 2026

AI is now being woven into product development and internal workflows as the cloud communications group marks 20 years in business.

By Sean Mitchell • 4 min read • Mon, 6th Apr 2026
MVSI launches AIQ SiteScanner for card scheme risk
Fintech

MVSI launches AIQ SiteScanner for card scheme risk

Payment firms face heavier scheme scrutiny as the new tool targets merchants using cloaking, redirects and other tactics to evade checks.

By Karen Joy Bacudo • 4 min read • Mon, 30th Mar 2026

Stories from Other Regions

Digital Channels stories

UK online retail spending rises 10.5% in March
Digital Transformation

UK online retail spending rises 10.5% in March

Online sales took 28.7% of the UK retail market in March, even as fuel stockpiling masked weaker underlying consumer demand.

By Kaleah Salmon • 4 min read • Wed, 29th Apr 2026
Webtrends Optimize launches charity grant for CRO platform
DevOps

Webtrends Optimize launches charity grant for CRO platform

A UK charity will get free access for a year as fundraising pressure pushes more non-profits to seek cheaper digital tools.

By Kaleah Salmon • 3 min read • Wed, 29th Apr 2026
Granicus names UK digital government awards winners
Customer Experience

Granicus names UK digital government awards winners

Public sector digital projects cut waits, boosted participation and saved staff time across UK councils as Granicus named seven award winners.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 22nd Apr 2026
NICE Actimize sets AI-heavy agenda for ENGAGE 2026
Data Analytics

NICE Actimize sets AI-heavy agenda for ENGAGE 2026

Banks are under pressure to curb faster-moving scams and deepfake fraud as NICE Actimize's conference puts AI at the centre of controls.

By Sean Mitchell • 4 min read • Fri, 17th Apr 2026
UK marketers lead global shift to GEO in AI search
Digital Transformation

UK marketers lead global shift to GEO in AI search

AI-led search is pushing brands to adapt fast, with UK marketers more prepared than global peers for a click-less discovery model.

By Sofiah Nichole Salivio • 3 min read • Thu, 16th Apr 2026
ServiceNow study flags empathy gap in customer service
Digital Transformation

ServiceNow study flags empathy gap in customer service

Only 10% of customers rate service as great, as fragmented systems and poor empathy are driving churn and frustration.

By Sofiah Nichole Salivio • 4 min read • Thu, 9th Apr 2026
Cox Business launches AI contact centre with RingCentral
Customer Relationship Management

Cox Business launches AI contact centre with RingCentral

Businesses gain an AI-enabled contact centre with omnichannel support, as Cox Business broadens its portfolio beyond traditional telecoms services.

By Catherine Knowles • 3 min read • Thu, 2nd Apr 2026