Digital Channels stories

Salesforce debuts Agentforce Contact Centre, unifying AI agents, voice, digital channels and CRM data to simplify customer service operations.

Smart Communications appoints veteran fintech executive David Hamilton as Chairman to steer global expansion and AI push in regulated sectors.

Backbase appoints Didier Van der Coelden as CFO to steer growth and AI-led banking platform expansion across its global operations.

In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.

myPlates appoints Shikha Thakur Head of Marketing Performance to drive data-led digital growth and transform into a consumer-focused brand.

Courier and home-delivery firms have powered transport to become Australia's fastest-growing new business sector over the past decade.

From suburban upstart to shuttered chain, Crazy John's rise and fall charts how carriers and online sales rewrote Australia's mobile market.

Kentico crowns global winners of its Site of the Year 2025 awards, spotlighting standout Xperience-powered digital projects across sectors.

Most firms suffered AI-linked cyber incidents last year, yet many still rate their security as above average amid a widening skills gap.

ANZ deploys AI-powered Salesforce CRM across business bank, promising faster service, streamlined workflows and time savings for frontline staff.

Kentico launches AIRA Agentic Suite, bringing task-specific AI agents into its Xperience platform to automate and refine marketing workflows.

Banks worldwide pour billions into AI, but Dyna.Ai warns only a small minority are turning pilots into tangible, scalable revenue gains.

8x8 expands Secure Pay globally, unifying compliant digital payments and AI-led outreach across its customer experience platform.

Insight deepens its Stripe alliance to modernise enterprise payments and power AI-driven checkout and in-chat commerce experiences.

Akeneo launches an AI‑driven Winter Release to power “agentic commerce”, speeding product data from enrichment to activation for AI buyers.

Lycamobile Australia lifts Q4 plan activations by over 50% after streamlining offers, as it secures a Finder Mobile Awards 2026 win.

10x Banking and Singapore's audax have teamed up to help banks launch full digital services in six months while phasing out legacy cores.

Australians are reshaping Boxing Day, prioritising essentials, thrift and online safety over impulse spending amid cost-of-living strain.

AI tools and online deals help drive a 5% rise in Australian Christmas retail spending, with discount and department stores surging.

Odigo's takeover of Akio deepens its ALE Connect alliance with Alcatel-Lucent Enterprise, accelerating hybrid CCaaS and agentic AI innovation.