Cyber Monday stories
Amazon threat pushes Australian retailers to speed up
Wed, 4th Feb 2026
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digital transformation
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cx
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martech
Amazon, Temu and Shein are forcing Australian retailers to speed up delivery, fix fulfilment bottlenecks and rethink toughened returns.
THE ICONIC scales Datadog to handle peak sales surges
Wed, 28th Jan 2026
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devops
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siem
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hyperscale
THE ICONIC expands Datadog observability across AWS microservices to keep Black Friday traffic spikes and checkouts running smoothly.
Chargebacks surge threatens retailers' holiday profits
Thu, 15th Jan 2026
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data analytics
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fintech
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cx
Chargebacks surge after record online holiday sales, with USD $181 billion in returns putting retailers' first-quarter profits at risk.
Klaviyo predicts AI voice shopping & smart returns
Tue, 13th Jan 2026
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digital transformation
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cx
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martech
Klaviyo forecasts 2026 surge in AI voice shopping, automated returns and connected-device purchases reshaping how consumers buy.
Fulfilmentcrowd posts record global growth on peak days
Mon, 12th Jan 2026
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cx
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martech
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supply chain
Fulfilmentcrowd posts record global peak-day growth as EU orders jump 28% on Cyber Monday and US volumes soar up to 80% on Black Friday.
Criteo outlines agentic AI's next phase in eCommerce
Mon, 12th Jan 2026
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martech
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commerce systems
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personalisation
Criteo says agentic AI will add a powerful new eCommerce layer, reshaping search, retail assistants and LLM ad models without replacing shops.
Blue Yonder unveils AI upgrades for retail supply chains
Mon, 12th Jan 2026
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data analytics
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digital transformation
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cx
Blue Yonder rolls out fresh AI tools to tighten retail planning, boost fulfilment accuracy and speed up warehouse and logistics decisions.
Black Friday peak as AI fuels longer online shopping wave
Sat, 10th Jan 2026
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cx
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martech
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commerce systems
Black Friday still delivered the peak online surge, but AI-driven search stretched shopping demand across a longer November window.
US holiday online sales hit record on mobiles & AI
Thu, 8th Jan 2026
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gaming
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wearables
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data analytics
US holiday online sales hit a record USD $257.8 billion as shoppers shifted to mobiles, Buy Now Pay Later and generative AI search tools.
Black Friday fuels record December spike in returns
Wed, 7th Jan 2026
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martech
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supply chain
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omnichannel
Black Friday splurge triggers record December returns surge as ReBound warns rapid send-backs are straining retailers' peak operations.
AI, circular retail & data to reshape global shopping
Wed, 7th Jan 2026
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cx
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martech
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ai
AI agents, circular retail and tighter rules will upend shopping by 2026, Akeneo warns, as poor product data threatens brand visibility.
AI reshapes loyalty, super apps & customer engagement
Tue, 30th Dec 2025
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data protection
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digital transformation
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cx
AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.
Australians turn Boxing Day focus to essentials, safety
Fri, 26th Dec 2025
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phishing
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email security
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bnpl
Australians are reshaping Boxing Day, prioritising essentials, thrift and online safety over impulse spending amid cost-of-living strain.
Social media drives Black Friday sales surge in UK
Thu, 18th Dec 2025
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digital transformation
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cx
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martech
Social media fuelled a Black Friday boom in the UK, as Rithum data showed global social sales soaring 152% and online spend up 27%.
Black Friday returns surge threatens brands' profits
Wed, 17th Dec 2025
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uc
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cx
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martech
Record Black Friday online sales risk hollowing out profits as soaring returns, refunds and BNPL queries squeeze retailers' margins.
What holiday trading strength means for modern retail cyber readiness
Mon, 15th Dec 2025
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data protection
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cx
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phishing
Cyber Weekend spending of AUD $6.8 billion shows retail's strength, but AI-powered scams mean cyber readiness is now a peak-season necessity.
Infobip sees Black Friday rich messaging volumes surge
Tue, 9th Dec 2025
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uc
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cx
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martech
Infobip logs 12.2 billion Cyber Week interactions as retailers drive a 277% Black Friday surge in rich messaging such as RCS and WhatsApp.
Avast warns of surge in fake online shops in Australia
Mon, 8th Dec 2025
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phishing
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physical security
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email security
Avast flags 430,000 blocked visits to fake online shops in Australia, warning scam “ghost stores” will surge over summer sales and Christmas.
Australia Post campaign boosts Parcel Locker rewards
Mon, 8th Dec 2025
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digital signage
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cx
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martech
Australia Post teams with The ICONIC and Oz Hair and Beauty, offering AUD $10 rewards to steer online shoppers towards Parcel Lockers.
UK sees world's highest Black Friday growth led by loyalty spend
Fri, 5th Dec 2025
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cx
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martech
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ai
UK saw the highest global Black Friday growth at 16%, driven by loyalty spend, AI tools, and personalised retail experiences, outpacing US and ANZ markets.