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Customer Support Stories - Page 6

Australian Stories

Customer Support stories

Chaty.ai raises USD $1.15 million to boost tourism AI
Customer Experience

Chaty.ai raises USD $1.15 million to boost tourism AI

Tourism operators could capture more bookings as an AI receptionist now answers missed calls, checks availability and takes payments automatically.

By Sean Mitchell • 3 min read • Fri, 26th Jun 2026

Global Stories

Customer Support stories

Pay.com.au adopts Zendesk AI ahead of US expansion
Software-as-a-Service

Pay.com.au adopts Zendesk AI ahead of US expansion

Centralising support has cut costs and handling times as the fintech gears up for its first US office in a $35 trillion market.

By Karen Joy Bacudo • 3 min read • Tue, 30th Jun 2026
Google adds AI.AGG for BigQuery natural-language SQL
Data Analytics

Google adds AI.AGG for BigQuery natural-language SQL

Analysts can now summarise millions of unstructured rows in BigQuery SQL, as Google's new preview function flags patterns in text and images.

By Sean Mitchell • 4 min read • Tue, 30th Jun 2026
Progress cuts ShareFile accessibility issues by 60%
Enterprise Resource Planning

Progress cuts ShareFile accessibility issues by 60%

Earlier testing and user feedback have cut accessibility defects in ShareFile by more than 60%, easing procurement for enterprise customers.

By Sofiah Nichole Salivio • 4 min read • Tue, 30th Jun 2026
Yealink opens Singapore global headquarters & centre
Unified Communications

Yealink opens Singapore global headquarters & centre

The expansion will bolster Yealink's Asia-Pacific support and cloud operations as multinationals redraw regional bases, with Singapore gaining more tech jobs.

By Sean Mitchell • 4 min read • Mon, 29th Jun 2026
FAR Labs opens access to cheaper AI inference platform
Edge Computing

FAR Labs opens access to cheaper AI inference platform

Developers facing rising AI bills can now register for early access to FAR Labs' platform, which claims lower inference costs on some models.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 27th Jun 2026
Voices launches AI customer service voice platform
Customer Experience

Voices launches AI customer service voice platform

Enterprise contact centres are facing tougher scrutiny over AI voice quality and provenance, with Voices betting on consented talent and governance.

By Joseph Gabriel Lagonsin • 4 min read • Sat, 27th Jun 2026
Talkdesk launches AI agent builder for customer teams
Customer Experience

Talkdesk launches AI agent builder for customer teams

It could cut customer service AI deployment from weeks to hours, while keeping human approval and oversight before agents go live.

By Joseph Gabriel Lagonsin • 3 min read • Fri, 26th Jun 2026
Disabled shoppers face barriers despite new EU law
Digital Transformation

Disabled shoppers face barriers despite new EU law

Retailers risk losing disabled customers as 87% still cannot complete a typical shopping journey independently, a report finds.

By Sofiah Nichole Salivio • 5 min read • Thu, 25th Jun 2026
Synthflow AI & Avant strike exclusive voice AI deal
Software-as-a-Service

Synthflow AI & Avant strike exclusive voice AI deal

The tie-up could speed customer service automation for regulated sectors, with first joint deals already closed and roll-outs due in weeks.

By Sean Mitchell • 4 min read • Thu, 25th Jun 2026
Jet Bank launches Albania's first fully digital bank
Digital Transformation

Jet Bank launches Albania's first fully digital bank

More than 75,000 Albanians are queued to try mobile-only banking as the new lender opens current accounts, savings and cards without branches.

By Karen Joy Bacudo • 4 min read • Thu, 25th Jun 2026
8x8 launches AI Routing for broader customer service
Software-as-a-Service

8x8 launches AI Routing for broader customer service

Customer queries can now be directed to experts beyond the contact centre, as 8x8's new tool uses data to match issues in real time.

By Mark Tarre • 4 min read • Thu, 25th Jun 2026
Backbase buys Kasisto to bolster banking AI platform
Software-as-a-Service

Backbase buys Kasisto to bolster banking AI platform

Banks could gain a single AI system for customer requests, as Backbase folds Kasisto's tools into its software and boosts its US reach.

By Karen Joy Bacudo • 3 min read • Thu, 25th Jun 2026
KnowBe4 wins Frost & Sullivan email security award
Cloud Security

KnowBe4 wins Frost & Sullivan email security award

AI-driven phishing is forcing buyers to favour platforms that cut false positives and blend email defence with user training, Frost & Sullivan said.

By Mark Tarre • 4 min read • Wed, 24th Jun 2026

Stories from Other Regions

Customer Support stories

Straiker raises USD $64 million to secure AI agents
Software-as-a-Service

Straiker raises USD $64 million to secure AI agents

Enterprise customers face growing risks as autonomous software gains access to internal systems, prompting fresh demand for agent security tools.

By Sean Mitchell • 4 min read • Wed, 1st Jul 2026
Floward uses AI agents to handle seasonal WhatsApp spikes
Digital Transformation

Floward uses AI agents to handle seasonal WhatsApp spikes

Seasonal surges on WhatsApp are now being absorbed by AI, helping the florist cut costs 15% and keep replies to one minute.

By Sofiah Nichole Salivio • 4 min read • Tue, 30th Jun 2026
3PL appoints Ryan Walker as Head of Customer Experience
Digital Transformation

3PL appoints Ryan Walker as Head of Customer Experience

The new role signals 3PL's push to improve service and align staff, systems and technology as competition in fulfilment intensifies.

By Sofiah Nichole Salivio • 4 min read • Thu, 25th Jun 2026