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Customer Support Stories - Page 30

Australian Stories

Customer Support stories

How to choose the right AI contact centre platform in 2026
Unified Communications

How to choose the right AI contact centre platform in 2026

Choosing an AI-powered contact centre platform in 2026 is vital for businesses aiming to enhance customer experience and support future growth effectively.

By Audrey William from Crayon IQ and Michael Clark from CXTT Consulting • 4 min read • Wed, 1st Oct 2025
Regulations & AI reshape customer experience in Australia
Digital Transformation

Regulations & AI reshape customer experience in Australia

Recent APRA rules and rising outages have pushed Australian firms to prioritise reliable, AI-driven customer experiences over mere interface design.

By Kaleah Salmon • 4 min read • Thu, 25th Sep 2025
Australian businesses use AI to halve call centre waiting times
Customer Experience

Australian businesses use AI to halve call centre waiting times

Australian businesses are leveraging AI technology to halve call centre waiting times, boosting customer service and employee satisfaction across the sector.

By Shannon Williams • 3 min read • Sun, 21st Sep 2025
Exclusive: Zoho backs smaller enterprise LLMs for AI future
Hyperscale

Exclusive: Zoho backs smaller enterprise LLMs for AI future

Zoho unveils domain-specific AI models focused on enterprise productivity, privacy and cost control, steering clear of general-purpose chatbots.

By Melania Watson • 6 min read • Tue, 9th Sep 2025
AI-powered chat tools gain ground in Australian businesses
Digital Transformation

AI-powered chat tools gain ground in Australian businesses

Over a third of Australian businesses use AI chat tools for customer service, with another 39% planning adoption to boost satisfaction and accessibility.

By Melvin Hipolito • 3 min read • Mon, 1st Sep 2025
Salesforce unveils AI tools for Australian government expansion
Digital Transformation

Salesforce unveils AI tools for Australian government expansion

Salesforce launches AI tools for public sector and expands in Canberra, enhancing digital services as Australia ranks seventh in global AI readiness.

By Shannon Williams • 4 min read • Thu, 28th Aug 2025

Global Stories

Customer Support stories

Gen Z demands instant service & social shopping from retailers
Customer Experience

Gen Z demands instant service & social shopping from retailers

Gen Z demands instant replies within 15 minutes and prefers social shopping on apps like Instagram and TikTok, pushing retailers to adopt AI and automation.

By Kaleah Salmon • 4 min read • Thu, 18th Sep 2025
Samsung expands remote appliance service to 122 countries worldwide
Customer Experience

Samsung expands remote appliance service to 122 countries worldwide

Samsung has rolled out its Home Appliances Remote Management service to 122 countries, supporting 17 languages for smarter, remote appliance care.

By Melvin Hipolito • 3 min read • Wed, 17th Sep 2025
NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS
Unified Communications

NiCE named leader in 2025 Gartner Magic Quadrant for CCaaS

NiCE has topped the 2025 Gartner Magic Quadrant for CCaaS, leading in both Ability to Execute and Completeness of Vision for the first time.

By Jed Nykolle Harme • 3 min read • Thu, 11th Sep 2025
Exclusive: Zoho eyes long-term ANZ growth with privacy-first push
Customer Experience

Exclusive: Zoho eyes long-term ANZ growth with privacy-first push

Zoho reports 20% growth in Australia and New Zealand, attributed to long-term strategy, product innovation, and focus on small businesses.

By Melania Watson • 5 min read • Tue, 9th Sep 2025
Supersonik secures USD $5 million to launch AI demo agent
Customer Experience

Supersonik secures USD $5 million to launch AI demo agent

Supersonik raises USD $5 million to launch a multilingual AI agent that instantly delivers personalised live product demos via video calls worldwide.

By Jed Nykolle Harme • 4 min read • Fri, 5th Sep 2025
How AI sentiment reveals what customers think before they say it
Unified Communications

How AI sentiment reveals what customers think before they say it

AI-driven sentiment analysis reveals customer feelings in real time, enabling contact centres to improve service quality and agent coaching effectively.

By Rod Lester • 4 min read • Fri, 29th Aug 2025

Stories from Other Regions

Customer Support stories

Is your job safe from AI
Robotics

Is your job safe from AI

Up to 8 million UK jobs could be exposed to AI, but roles relying on empathy, judgement and creativity appear far safer.

By Staff Writer • 8 min read • Wed, 24th Sep 2025
Zoho boosts UK investment with new data centre & AI tools
Data Protection

Zoho boosts UK investment with new data centre & AI tools

Zoho reports 43% UK growth, opening a new data centre and office in Milton Keynes by 2026 to expand AI tools and triple its workforce.

By Catherine Knowles • 5 min read • Fri, 12th Sep 2025
UK firms boost AI privacy but lack strong training & oversight
Data Protection

UK firms boost AI privacy but lack strong training & oversight

Most UK firms have improved AI privacy post-adoption, yet few offer thorough staff training or robust governance, says new Zoho research.

By Shannon Williams • 4 min read • Fri, 12th Sep 2025
Josh Weber joins Gallagher Security to boost regional presence
Partner Programmes

Josh Weber joins Gallagher Security to boost regional presence

Josh Weber joins Gallagher Security as Technical Account Manager, enhancing support for partners and clients across New Zealand's Lower North and South Islands.

By Jed Nykolle Harme • 3 min read • Thu, 4th Sep 2025
STAGE boosts customer support with SquadStack.ai's multilingual AI
Customer Experience

STAGE boosts customer support with SquadStack.ai's multilingual AI

STAGE has enhanced its customer support with SquadStack.ai's multilingual AI, cutting costs by 70% and boosting satisfaction to 86% in six weeks.

By Catherine Knowles • 3 min read • Fri, 29th Aug 2025