Customer Support stories - Page 15

A new report reveals a stark divide between Australian consumer expectations for AI adoption and current brand implementation, as 80% demand full integration by year-end.

Cloudera has unveiled its no-code RAG Studio, enabling firms to swiftly deploy custom AI chatbots that leverage real-time enterprise data for improved efficiency.

LearnUpon has appointed Fiona Sweeney as the new Director for the Asia-Pacific region, underscoring its commitment to enhancing market presence in Australia.

Rubrik has unveiled Annapurna, a new API service aimed at helping organisations build secure generative AI applications on Amazon Bedrock.

Asana has partnered with Datacom to enhance enterprise solutions in Australia and New Zealand, boosting efficiency and transparency for customers.

Kacific Broadband Satellites Group has launched SatPack, a portable satellite internet solution designed to provide connectivity in remote Asia-Pacific regions.

CYFOX Security and Simplicity One have partnered to provide affordable cybersecurity solutions for small and medium-sized businesses in Australia and New Zealand.

Miya McClain of Smartsheet highlights the importance of customer feedback in enhancing enterprise efficiency with new features like Collections and AI integration.

Arrow Electronics has enhanced its ArrowSphere AI platform, enabling channel partners to transform cloud business strategies with customised AI assistants.

TeamViewer is rolling out AI features within Microsoft Teams, aiming to improve IT support services with quicker and smarter solutions.

Wildix has launched Sales Elevate Lab, a training programme aimed at equipping sales teams to navigate the complex Unified Communications and Collaboration landscape.

Zoho's AI Director emphasises the need for tailored AI solutions to enhance business workflows, highlighting the company's commitment to operational independence.

Snom has named Fabio Albanini as its new Vice President of Global Sales, aiming to enhance its market presence and partner network worldwide.

8x8 has launched new AI-driven enhancements to its cloud platform, aiming to boost customer engagement and support over 50 languages for live chats.

Australian firms are increasingly using AI chatbots for customer service, but experts warn that technology lacks the emotional intelligence of human agents.

Brisbane entrepreneur Alexa Stathakis has leveraged AI to rapidly scale her healthy drinks brand, securing over 1,000 school orders in just a week.

Nearly half of consumers find AI chatbots helpful for customer service, with 48% noting improved experiences, a new study reveals.

BlackLine has been honoured with the 2024 'Tech Cares' and 'Buyer's Choice' awards from TrustRadius, recognising its impact on digital finance transformation.

Freshworks has launched Freddy AI Agent, an innovative tool that autonomously resolves 45% of customer queries, promising quick, no-code deployment.

SER Group has been named a Leader in the IDC MarketScape for its innovative enterprise content services, praised for AI-driven capabilities and customer support.