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Customer Support stories

DroneShield launches Mission Ready Services subscription
Software-as-a-Service

DroneShield launches Mission Ready Services subscription

Customers will get ongoing software updates, training and support as DroneShield shifts its counter-drone products to a recurring service model.

By Mara Sugue • 3 min read • This month
Zendesk names Rachita Sundar as Chief Financial Officer
Software-as-a-Service

Zendesk names Rachita Sundar as Chief Financial Officer

Greater scrutiny over AI spending will fall on Zendesk's finance team as Rachita Sundar takes over as Chief Financial Officer.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Australian shoppers warm to AI for holiday shopping
Data Protection

Australian shoppers warm to AI for holiday shopping

Budget-conscious households are embracing AI for practical holiday tasks, with confidence rising fastest among the eight markets surveyed by Sinch.

By Raphael Veloso • 4 min read • Last month

Global Stories

Customer Support stories

OSSM appoints Leslie Cyrus as NetSuite support consultant
Enterprise Resource Planning

OSSM appoints Leslie Cyrus as NetSuite support consultant

The appointment will bolster support for UK and Irish customers as the NetSuite specialist expands its presence and demand for ERP services grows.

By Sofiah Nichole Salivio • 3 min read • Last week
Barclays expands Anthropic's Claude across bank operations
Generative AI

Barclays expands Anthropic's Claude across bank operations

The bank aims to speed up customer support and software work as Claude is rolled out across operations, with strict oversight still in place.

By Karen Joy Bacudo • 4 min read • Last week
OpenAI launches dots, always-on AI agents for work
Software-as-a-Service

OpenAI launches dots, always-on AI agents for work

The new service lets users delegate ongoing work to persistent agents that can act across apps, raising fresh privacy and control questions.

By Mara Sugue • 4 min read • Last week
Scandiweb launches Ari AI for Magento store upkeep
Software-as-a-Service

Scandiweb launches Ari AI for Magento store upkeep

Magento merchants can now cut routine updates from days to minutes, with Scandiweb's Ari AI aiming to slash maintenance costs and developer bottlenecks.

By Mara Sugue • 4 min read • This month
OpenAI launches dots AI assistants for ChatGPT users
Software-as-a-Service

OpenAI launches dots AI assistants for ChatGPT users

The rollout starts with Pro, Business Premium and Enterprise users, as OpenAI aims to let persistent agents handle tasks across 4,000 apps.

By Mara Sugue • 4 min read • Last week
B2B E-commerce Is Going Digital. Are APAC Businesses Ready?
Digital Transformation

B2B E-commerce Is Going Digital. Are APAC Businesses Ready?

APAC firms face tougher onboarding, fraud and compliance demands as buyers increasingly expect B2B transactions to be as seamless as retail.

By Shivani Pimpili • 6 min read • Last month
Okta adds controls for AI agents amid security push
Security Information and Event Management

Okta adds controls for AI agents amid security push

The controls aim to help firms spot risky agent behaviour, cut off access quickly and reduce lingering credentials as AI use grows.

By Sofiah Nichole Salivio • 4 min read • Last month
Abbyy names Paula Sanders Chief Customer Experience Officer
Digital Transformation

Abbyy names Paula Sanders Chief Customer Experience Officer

The restructure aims to cut handoffs between sales, support and implementation as software buyers demand clearer ownership after purchase.

By Joseph Gabriel Lagonsin • 3 min read • Last month
Security leaders worry AI agents outpace governance
Software-as-a-Service

Security leaders worry AI agents outpace governance

Many security chiefs expect to curb AI agent use within 18 months as fears grow over unauthorised access and weak audit trails.

By Joseph Gabriel Lagonsin • 4 min read • Last week
Salesforce expands Live Nation support & Missionforce
Software-as-a-Service

Salesforce expands Live Nation support & Missionforce

Fans will get round-the-clock venue help as the software firm deepens its public sector AI push, with defence revenue up 80% year on year.

By Mara Sugue • 5 min read • Last month
Microsoft adds Copilot Home, Code & Autopilot tools
Software-as-a-Service

Microsoft adds Copilot Home, Code & Autopilot tools

Businesses will be able to control AI bills more tightly as Microsoft folds chat, coding and autonomous agents into one Copilot app.

By Raphael Veloso • 4 min read • Last month

Stories from Other Regions

Customer Support stories

Kubus lands Verkada Premier Services Partner status
Partner Programmes

Kubus lands Verkada Premier Services Partner status

For customers, the recognition strengthens support for complex security deployments as networking and physical protection increasingly overlap.

By Sofiah Nichole Salivio • 3 min read • This month
Ai+ to expand India service network past 1,000 centres
Customer Experience

Ai+ to expand India service network past 1,000 centres

Customer support will become a bigger selling point as the brand adds more than 200 Indian service sites and launches a new assistance app.

By Mara Sugue • 3 min read • This month
NatWest tests AI spending insights & fraud support
Data Protection

NatWest tests AI spending insights & fraud support

Customers will be able to query spending patterns in natural language as the bank expands in-house AI after launching fraud triage support.

By Karen Joy Bacudo • 4 min read • Last week