Customer service stories - Page 47
How to get the most out of partner programmes
Fri, 2nd Mar 2012
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crm
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martech
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partner programmes
The world of partner programmes can be complex and confusing. Amy Christopher, Symantec partner marketing manager, Asia Pacific and Japan, suggests so.
VoIP's opportunities
Wed, 1st Feb 2012
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crm
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uc
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martech
With VoIP's rise, IT resellers face new challenges and opportunities to enhance customer experience with cutting-edge solutions.
Reaching inward to improve customer service
Wed, 1st Feb 2012
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crm
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uc
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martech
In an economic crunch, enhancing first-call resolution in contact centres is key to boosting customer service and cutting costs.
eCommerce: integrate or perish
Mon, 5th Sep 2011
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e-commerce
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cloud services
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features
In 2011, businesses must integrate eCommerce with back-office systems for real-time, consistent customer information or risk falling behind.
Sir Richard Branson to speak at MS partner meet
Fri, 10th Jun 2011
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microsoft
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customer service
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microsoft azure
Sir Richard Branson, Virgin Group founder, to address attendees at Microsoft's Worldwide Partner Conference in July in Los Angeles.
Hitachi Data Systems unveils 'IT Operations Director'
Mon, 11th Apr 2011
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socs
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hitachi
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customer service
Integrated IT service to be pitched at resellers looking to increase account penetration and reduce customer ICT costs by up to 43%.
Vodafone set on leading NZ customer service
Tue, 25th Jan 2011
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crm
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uc
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martech
Vodafone, outperformed by NZ banks in customer service, pledges significant improvements to claim the top spot, including onshore support and enhanced tools.
Telcos fail at customer service
Mon, 24th Jan 2011
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crm
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uc
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martech
NZ banks outrank telcos in customer service, with one in five Kiwis dissatisfied with their phone company, a new survey reveals.
I want an iPhone
Wed, 1st Dec 2010
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risk & compliance
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apple
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cloud services
Apple's iPhone could revolutionise the workplace, but when should businesses provide employees with the latest consumer devices and applications?.
Datastor wins Symantec award
Wed, 28th Apr 2010
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partner programmes
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symantec
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customer service
The distributor has been recognised as a leading channel partner at Symantec's Inaugural APJ Partner Conference 2010.
Epicor eyes APAC expansion
Thu, 22nd Apr 2010
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customer service
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epicor
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employees
Epicor Software has appointed Craig Charlton (pictured) to the new role of Vice President of Operations for the Asia Pacific region.
Oceanus UK acquires Australian IT firm Erilis
Wed, 17th Mar 2010
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ecm
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martech
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support
Oceanus UK has acquired Australian company Erilis to expand its global footprint and develop new business in Asia Pacific.
YOU CALL THAT CUSTOMER SERVICE?
Mon, 1st Mar 2010
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crm
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martech
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commerce systems
In a tale of neglected customer service, a bank's promise falls short, leaving a traveller stranded and a family distressed.
Vodafone and Telecom worst in Consumer survey
Tue, 5th Jan 2010
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uc
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telstraclear
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customer service
Vodafone and Telecom have been ranked the worst ISPs in New Zealand by a Consumer survey, with only 57% and 63% satisfaction rates respectively.
Touching base
Tue, 1st Dec 2009
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iam
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cybersecurity
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it services
Outsourcer base2 is helping customers with their ICT struggles through its managed service offerings. How did it all begin?.