Customer Management stories

Intuit appoints Xero veteran Matthew Miles as Head of Product for APAC as it steps up investment in Australia and wider Asia Pacific.

Superloop chooses Aria Billing Cloud to replace fragmented in-house systems and unify billing across its growing telecoms services.

Aviation software firm FL3XX promotes co-founder Stefan Oberender to chief executive as Paolo Sommariva becomes chairman in a leadership shake-up.

Mentalist Oz Pearlman will headline FICO World 2026 in Orlando, anchoring an AI-focused summit on customer behaviour and financial services.

Intuit QuickBooks has launched AI agents in Australia to automate key SME workflows, boosting efficiency and reducing time spent on bookkeeping and compliance.

FICO has launched FICO Marketplace, a platform connecting businesses with data and analytics providers to boost AI-driven decision-making and operations.

Lifecycle Software has unveiled its Nexus App, a mobile application designed to help Mobile Virtual Network Operators streamline operations and enhance customer engagement.

SentinelOne has appointed Kris Day as Senior Vice President and General Manager for Asia Pacific and Japan, based in Singapore, to drive regional growth.

Oracle NetSuite unveils a new connector to streamline data sharing for joint Salesforce users, enhancing business processes and decision-making.

Fresha secures a $31 million venture debt facility from J.P. Morgan to fuel expansion, enhance AI capabilities, and support new market entries.

Australian tech firm TRAVLR launches a market-changing ecommerce offering to enhance the digital travel industry.

NEC has implemented WalkMe to drive the utilisation of purchasing, procurement, and customer management systems as part of its digital transformation.

Google has expanded its Apps Marketplace, adding new business-oriented cloud solutions such as PlanbookEdu for education and Clio for legal professionals.