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Customer Interactions Stories - Page 3

Australian Stories

Customer Interactions stories

Creating a lead generation flywheel with AI and data at the core
Customer Relationship Management

Creating a lead generation flywheel with AI and data at the core

AI-driven lead qualification is transforming sales, enabling brands like Driva to boost conversion rates by 5% and streamline customer interactions.

By Twilio • 5 min read • Fri, 4th Apr 2025

Global Stories

Customer Interactions stories

Zoom expands AI agent to phone, launches hub & boosts AI tools
Artificial Intelligence

Zoom expands AI agent to phone, launches hub & boosts AI tools

Zoom has integrated its AI Virtual Agent with Zoom Phone, launched Zoom Hub, and enhanced AI tools to streamline meetings and workplace collaboration worldwide.

By Sean Mitchell • 4 min read • Tue, 19th Aug 2025
8x8 reports surge in AI-powered CX adoption & unveils new tools
Unified Communications

8x8 reports surge in AI-powered CX adoption & unveils new tools

8x8 reports a 150% rise in AI-powered customer interactions and unveils new tools enhancing CX with AI-driven insights and secure payment options.

By Shannon Williams • 4 min read • Thu, 7th Aug 2025
Genesys unveils AI Studio to power safe, scalable virtual agents
Unified Communications

Genesys unveils AI Studio to power safe, scalable virtual agents

Genesys launches Cloud AI Studio with AI Guides, enabling firms to build scalable, ethical virtual agents for complex customer interactions without coding.

By Kaleah Salmon • 4 min read • Fri, 27th Jun 2025
Cosmetic UI updates to Ava spark 243% jump in Edible Beauty orders
Customer Experience

Cosmetic UI updates to Ava spark 243% jump in Edible Beauty orders

Cosmetic UI updates to Decidr's Ava led to a 243% surge in Edible Beauty orders, boosting revenue and engagement without changing its AI capabilities.

By Sean Mitchell • 3 min read • Thu, 5th Jun 2025
Survey finds trust, safety & security key for CX in 2025
Digital Transformation

Survey finds trust, safety & security key for CX in 2025

A global survey reveals enterprises plan to boost investment in trust, safety and security for customer experience amid rising compliance and fraud challenges.

By Shannon Williams • 4 min read • Mon, 5th May 2025
OneShot.ai unveils Execution OS to unite AI & human sales teams
Software-as-a-Service

OneShot.ai unveils Execution OS to unite AI & human sales teams

OneShot.ai has launched Execution OS, a platform combining AI with human expertise to improve sales and marketing go-to-market strategies.

By Jed Nykolle Harme • 4 min read • Wed, 23rd Apr 2025
Genesys Cloud AI drives a rise in annual revenue in 2025
Unified Communications

Genesys Cloud AI drives a rise in annual revenue in 2025

Genesys has reported that its Genesys Cloud AI drove over 10% of new business in fiscal year 2025, with annual recurring revenue reaching USD $1.9 billion.

By Shannon Williams • 3 min read • Wed, 9th Apr 2025
Talkdesk launches AI-driven tool to enhance knowledge bases
Generative AI

Talkdesk launches AI-driven tool to enhance knowledge bases

Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.

By Catherine Knowles • 2 min read • Fri, 28th Mar 2025
Contact centres face challenges with AI in customer care
Unified Communications

Contact centres face challenges with AI in customer care

A recent Calabrio report finds that while 98% of contact centres utilise AI, 61% of leaders struggle with balancing efficiency and empathy in customer interactions.

By Sean Mitchell • 3 min read • Wed, 26th Mar 2025
Talkdesk launches AI agents for advanced voice self-service
Customer Relationship Management

Talkdesk launches AI agents for advanced voice self-service

Talkdesk has launched a new AI solution aimed at transforming customer self-service with voice-powered agents, promising human-like interactions and 24/7 support.

By Catherine Knowles • 2 min read • Fri, 21st Mar 2025
Adobe & AWS join forces to enhance digital marketing
Hyperscale

Adobe & AWS join forces to enhance digital marketing

Adobe has announced a significant partnership with Amazon Web Services, aiming to enhance marketing and creative capabilities for businesses through advanced cloud integrations.

By Melvin Hipolito • 3 min read • Wed, 19th Mar 2025
Qualtrics unveils autonomous AI agents for better CX & EX
Customer Experience

Qualtrics unveils autonomous AI agents for better CX & EX

Qualtrics has launched its innovative Experience Agents, set to revolutionise customer and employee interactions with immediate, personalised responses.

By Melania Watson • 3 min read • Tue, 18th Mar 2025
Pega unveils AI tool for enhanced customer engagement
Customer Experience

Pega unveils AI tool for enhanced customer engagement

Gartner's research reveals that almost a third of organisations struggle with customer journey mapping, prompting Pega to unveil its GenAI-powered blueprint.

By Sean Mitchell • 3 min read • Wed, 26th Feb 2025

Stories from Other Regions

Customer Interactions stories

How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025
Sinch wins Adobe partner award for third consecutive year
Customer Experience

Sinch wins Adobe partner award for third consecutive year

Sinch has been awarded the Adobe Digital Experience Unified Customer Experience Technology Partner of the Year for 2025, its third consecutive win in this category.

By Sean Mitchell • 3 min read • Wed, 19th Mar 2025
How to prevent brand erosion by your accounts team
Data Analytics

How to prevent brand erosion by your accounts team

Effective accounts management not only collects debts but solidifies your brand's reputation, turning payment struggles into loyalty-building experiences.

By Mark Devlin • 6 min read • Fri, 31st Jan 2025