Customer Feedback stories

InMoment integrates generative AI into its Conversational Intelligence, enhancing customer experience analytics by merging various feedback sources like contact centres, surveys, and social media.

Medallia named a Strong Performer for Customer Analytics Technologies, spotlighting its advanced AI, real-time data processing, and text analytics.

Kentico marks its 20th anniversary, celebrating two decades of innovation from a bachelor thesis to a global expert in digital experience platforms.

Alchemer has launched Alchemer Pulse, an AI-powered tool for rapid analysis of customer feedback, transforming unstructured data into clear, actionable insights.

Keepit wins its third consecutive Customer Top Rated Award from TrustRadius for excellence in SaaS Backup, Data Loss Prevention, Disaster Recovery, and Enterprise Backup.

Qualtrics unveils AI-empowered tools, set to personalise customer experiences across multiple channels, potentially impacting customers of major firms such as Hilton and Motorola Solutions.

Joao Silva, a seasoned British tech executive, has been named Vice President of EMEA and Latin America operations for Pure Storage, set to drive growth after the firm's notable Q4 performance.

Keeper Security bolsters its cybersecurity platform with enhanced user interface, launches new, user-friendly onboarding experience guided by a Quick Start Checklist.

Zeda.io revolutionises customer insights with the release of their AI-driven Insights 2.0, aimed at transforming product management by harnessing customer feedback for revenue-focused product strategies.

Sysdig was lauded as a 'Strong Performer' in the Gartner Peer Insights Voice of Customer for Cloud Security Posture Management Tools, earning top ratings based on customer feedback.

Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.

Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.

Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.

Trust Bank debuts Trust+, Singapore's maiden comprehensive digital banking platform, built upon transparency and simplicity.

Ataya's innovative new product, Chorus, is set to revolutionise the private 5G market by offering simple, cost-effective, and efficient methods of deployment.

BillingPlatform has debuted a range of platform improvements following a year of industry commendations, aiding in innovative pricing strategy execution, robust onboarding, and delivering necessary global security standards.

TALK5 introduces Mina, a world-first virtual safety assistant, to tackle language barriers in workplace safety communication.

11:11 Systems lauded in 2023 Gartner report, singled out as an aspiring DRaaS provider with commendable customer service.

ExpressVPN enhances user experience with new features including ad and adult-site blockers, expanding its server reach to 105 countries.

Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.