Customer Feedback stories
Five metrics every successful professional services firm uses to remain profitable
Professional services firms boost profitability through understanding core metrics as insight into these factors enables targeted improvement.
Call data: Australian businesses’ overlooked tool for superior CX
Often neglected, call data provides Australian businesses with crucial insights for refining their customer experience, with potential benefits like valuable competitive intelligence.
Qualtrics leads in Gartner VoC Magic Quadrant amidst AI push
Qualtrics dominates Gartner's 2024 VoC Magic Quadrant again, following a $500m investment allocated for future-proofing with AI innovations.
Trust Bank launches Trust+, Singapore's first fully digital banking experience
Trust Bank debuts Trust+, Singapore's maiden comprehensive digital banking platform, built upon transparency and simplicity.
Ataya introduces Chorus, a game-changer for private 5G deployment
Ataya's innovative new product, Chorus, is set to revolutionise the private 5G market by offering simple, cost-effective, and efficient methods of deployment.
BillingPlatform reveals platform upgrades after year of industry recognition
BillingPlatform has debuted a range of platform improvements following a year of industry commendations, aiding in innovative pricing strategy execution, robust onboarding, and delivering necessary global security standards.
TALK5 unveils Mina, a virtual safety assistant breaking language barriers
TALK5 introduces Mina, a world-first virtual safety assistant, to tackle language barriers in workplace safety communication.
11:11 Systems recognised as aspirational provider in Gartner's DRaaS report
11:11 Systems lauded in 2023 Gartner report, singled out as an aspiring DRaaS provider with commendable customer service.
ExpressVPN adds new features and expands services for improved user experience
ExpressVPN enhances user experience with new features including ad and adult-site blockers, expanding its server reach to 105 countries.
Knowby Pro 4.0: Revolutionizing knowledge management with enhanced user experience
Knowby Pro 4.0, a game changer in knowledge management, promises enhanced user experience with a new web interface.
Deciphering the impact of reviews on small businesses in the digital age
Just as businesses adapt and evolve their strategies, consumers, too, are continually shaping and reshaping their criteria for evaluation.
Verint introduces its enterprise experience management solution
Verint enterprise experience management consolidates customer listening posts and unifies unstructured data across the enterprise.
Extreme Networks named Gartner Peer Insights Customers' Choice
Extreme Networks has been named a Gartner Peer Insights Customers' Choice in enterprise wired and wireless LAN infrastructure for the sixth year running.
KnowBe4 celebrates reaching 50,000 customers worldwide
KnowBe4 has reached the milestone of 50,000 customers, adding nearly 2,500 in the first quarter of 2022 alone.
Unleashing the power of retail loyalty: Who is getting it right?
Loyalty programs provide an exclusive ‘experience beyond the product' and help businesses get a better picture of their consumer buying journey.
LogRhythm named #1 for customer satisfaction in G2 report
Named a Leader in G2 Research's reports for SIEM, Incident Response, and usability based on aggregated user rating data.
CrowdStrike top-rated in Peer Insights for endpoint protection
Has the highest rating among vendors in May 2020 Gartner Peer Insights ‘Voice of the Customer’ for Endpoint Detection and Response Solutions.
Massive discrepancy found between business vs. customer outlooks on CX
Disparity in ANZ CX: Firms content as customer satisfaction lags, says NTT report.
OPPO voted Consumer NZ’s top mobile phone brand
OPPO awarded 2019 Top Brand in Mobile Phone Category by Consumer New Zealand, highlighting their success in the local market.
Denodo top rated for data integration in Gartner Peer Insights
The data virtualisation company scored the highest in four out of five categories, with a 4.9/5 overall rating.
InVision appoints first APAC MD following rapid regional growth
InVision appoints Tom Richardson as its first Asia-Pacific Managing Director as it expands rapidly in the region.
Research: e-retailers failing to deliver on promises
Rising customer complaints against online retailers reflect the perils of overly ambitious delivery services, says Tryzens.
TIBCO recognised by Gartner, TrustRadius for data science
High customer satisfaction as TIBCO deepens commitment to data science projects that positively impact society.
Gen Z confidence in the economy is on the decline
Survey shows millennials, Gen Z doubt progress; value-driven in a disrupted era.