Customer Expectations Stories - Page 3

Australian Stories

Customer Expectations stories

Radaro names Gabriele Famous as Chief Strategy Officer

The move signals Radaro’s push to win more enterprise logistics clients as demand grows for faster, more visible last mile delivery.

By Mark Tarre • 3 min read • Mon, 4th May 2026

Global Stories

Customer Expectations stories

Digital Transformation

Totalmobile expands into Canada with Toronto headquarters

Frontline service providers in Canada are under growing pressure to modernise as labour shortages and ageing systems strain delivery.

By Sofiah Nichole Salivio • 3 min read • Fri, 5th Jun 2026

Digital Transformation

SRM leaders see better AI returns from centralised knowledge

European firms with centralised response libraries are seeing higher AI returns, with mature SRM teams also reporting faster sales cycles and revenue growth.

By Karen Joy Bacudo • 4 min read • Fri, 5th Jun 2026

Digital Transformation

Nexer & Deque forge global accessibility partnership

Organisations face rising pressure to make websites and apps accessible as the European Accessibility Act and customer expectations tighten scrutiny.

By Mark Tarre • 3 min read • Thu, 4th Jun 2026

Digital Transformation

Zendesk launches AI-driven autonomous service workforce

Businesses may see faster resolutions as Zendesk ties charges to verified outcomes and expands AI agents across service channels.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 20th May 2026

Customer Experience

Qualtrics completes USD $6.75 billion Press Ganey deal

The expanded business will give hospitals faster patient feedback tools as pressure grows to improve care, communication and outcomes.

By Sean Mitchell • 4 min read • Tue, 19th May 2026

Unified Communications

8x8 promotes Chris Angus to Vice President Sales EMEA

The promotion comes as 8x8 tries to grow EMEA sales for its contact centre and customer experience software amid fierce sector competition.

By Sean Mitchell • 3 min read • Thu, 14th May 2026

Unified Communications

TD Insurance launches first AI chatbot for clients

The tool aims to cut routine enquiries and help Canadians compare cover without logging in, as TD expands AI across its businesses.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 5th May 2026

Digital Transformation

Retailers slow expansion as economic pressures bite

Fewer than one in six retail executives are chasing strong growth as inflation, trade disruption and geopolitical instability squeeze margins.

By Sofiah Nichole Salivio • 4 min read • Tue, 28th Apr 2026

Stories from Other Regions

Customer Expectations stories

Digital Transformation

Quietly transforming CX without replacing humans

AI is trimming contact-centre admin and lifting productivity as CX teams seek gains without sacrificing the human touch.

By Richard Hall • 4 min read • Mon, 8th Jun 2026

Digital Transformation

Retailers make AI top priority amid cost pressures

Seven in 10 retailers expect growth next year even as labour costs and supply chain disruption push technology investment up the agenda.

By Sofiah Nichole Salivio • 4 min read • Tue, 2nd Jun 2026

Private Cloud

Garuda Indonesia modernises core systems with RISE with SAP

The move is designed to cut costs and improve transparency as the carrier links finance, procurement and maintenance systems on SAP Cloud ERP Private.

By Sean Mitchell • 3 min read • Fri, 29th May 2026

Unified Communications

Tesco Mobile completes 65 upgrades across Greater Manchester

Customers in busy parts of Greater Manchester should see fewer dropped calls and faster data after 65 upgrades covering more than 14,000 postcodes.

By Joseph Gabriel Lagonsin • 4 min read • Wed, 27th May 2026

Customer Relationship Management

Osprey London boosts checkout with Ingrid delivery platform

The retailer shifted 90% of UK deliveries to cheaper services after adding carrier choice and more flexible checkout options for shoppers.

By Joseph Gabriel Lagonsin • 3 min read • Mon, 25th May 2026

Digital Transformation

FVSBank partners with MANTL to speed account opening

Customers at FVSBank will be able to open more deposit accounts online in minutes, as the bank unifies branch and digital onboarding.

By Karen Joy Bacudo • 4 min read • Fri, 22nd May 2026

Digital Transformation

UK shoppers wary of AI product images, survey finds

Trust in online retail is at risk, with 72% of UK shoppers worried AI-generated product recommendations could mislead them.

By Sofiah Nichole Salivio • 4 min read • Fri, 15th May 2026

Digital Transformation

Sparq appoints Barry Newton as Chief Sales Officer

The appointment underscores rising demand for AI sales leaders who can turn pilots into measurable enterprise gains as Sparq scales its executive team.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 15th May 2026