SecurityBrief Australia - Technology news for CISOs & cybersecurity decision-makers

Customer engagement stories - Page 3

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Lalamove boosts sales and customer engagement with Freshworks tools
Fri, 24th Nov 2023
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digital transformation
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cx
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martech
Lalamove utilises Freshworks' tools Freshdesk and Freshsales to improve sales conversion by 24% and customer engagement by 58%.
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WPP & Sprinklr join forces to boost personalised customer experiences
Tue, 21st Nov 2023
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cloud services
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cx
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martech
WPP partners with Sprinklr to utilise AI in delivering personalised customer experiences, heralding a new era in engagement.
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Generali Thailand cuts application development costs by 12% with CAST software
Mon, 20th Nov 2023
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cx
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martech
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digital transformation
Generali Thailand sees a 12% reduction in application development and maintenance costs, courtesy of CAST Imaging software.
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Fidelity Apps to revolutionise Aussie holiday shopping with VR platform
Mon, 20th Nov 2023
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cx
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martech
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vr
Tech entrepreneur, Jackson Meyer, aims to transform festive shopping with cutting-edge VR platform, Fidelity Apps.
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Last Yard secures Amazon Web Services Retail Competency status
Fri, 17th Nov 2023
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cloud services
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public cloud
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cx
Perth-based Last Yard announced it has earned Amazon Web Services (AWS) Retail Competency status, positing it as a leader in retail software provision.
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John Clarke, Joins Netcall as Head of Client Solutions - Health
Fri, 17th Nov 2023
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digital transformation
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cx
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martech
Health tech firm Netcall hires ex-CIO John Clarke to lead client solutions, aiding NHS digital transformation.
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Messaging tech pioneer Known rebrands as Kudosity in strategic shift
Thu, 16th Nov 2023
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big data
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bi
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digital transformation
Known Pty Limited, a pioneer in messaging technology, has rebranded to Kudosity to streamline its business structure and enhance market offerings.
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Linnworks appoints Georgia Leybourne as Chief Marketing Officer
Thu, 16th Nov 2023
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martech
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commerce systems
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cx
Linnworks, a leading provider of inventory and warehouse management solutions, has appointed Georgia Leybourne as its new CMO.
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Sydney firm Atomic.io shines in inaugural 2023 TMW 100 martech list
Fri, 10th Nov 2023
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cx
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martech
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email
Sydney-based martech firm Atomic.io secures No. 2 spot for Innovation in Web/Mobile Platforms in the inaugural TMW 100 list.
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Logicalis named Sustainability Partner of the Year at Cisco Summit 2023
Thu, 9th Nov 2023
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cx
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martech
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it infrastructure
Logicalis hailed as Sustainability Partner of the Year at Cisco's 2023 Summit for its green IT solutions globally.
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Waitrose partners with CitrusAd to revamp its advertising strategy
Tue, 7th Nov 2023
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cx
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martech
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online marketing
Waitrose has teamed up with CitrusAd to overhaul its online advertising strategy, promising personalised ads for customers.
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Screencloud Expands Senior Team with High-Profile appointments
Fri, 3rd Nov 2023
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cx
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martech
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digital signage
ScreenCloud strengthens its partner ecosystem with two key appointments: Joe Rice as VP of Partnerships and Jon Santaub as VP of Tech Partnerships.
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n3 Hub introduces CDP-as-a-Service for enhanced marketing campaigns
Fri, 27th Oct 2023
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big data
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data analytics
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bi
n3 Hub launches CDP-as-a-Service, allowing marketing agencies to utilise its customer data platform for clients.
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NTT report: Hybrid working boosts bottom line for Aussie, Kiwi businesses
Tue, 24th Oct 2023
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wfh
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mobility
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cx
NTT Ltd's 2023 Global Employee Experience Trends Report shows 84% of ANZ businesses say hybrid working has boosted their bottom line.
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CrowdStrike first to surpass USD $1 billion in software sales on AWS Marketplace
Tue, 24th Oct 2023
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cloud services
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public cloud
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cx
Cybersecurity provider CrowdStrike surpasses USD $1 billion in sales on AWS Marketplace, a first for a cloud-based ISV.
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Tonik Bank and MoEngage bring digital banking to unbanked Filipinos
Mon, 23rd Oct 2023
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martech
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cx
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financial literacy
Tonik Bank collaborates with MoEngage, driving digital banking access for unbanked Filipinos and aiming to revolutionise financial services.
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Imply appoints Pranav Parekh as Chief Customer Officer
Wed, 18th Oct 2023
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cx
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martech
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partner programmes
Imply has appointed Pranav Parekh as its new Chief Customer Officer to enhance customer experience and reinforce its position in data analytics.
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Inbuilding coverage technology reshapes retail customer experience
Mon, 16th Oct 2023
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bi
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big data
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apple
Inbuilding coverage technology is transforming retail customer experiences by enhancing connectivity, personalisation and payments convenience.
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AWS unites with Immutable to integrate game studios into Web3
Fri, 13th Oct 2023
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cloud services
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gaming
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public cloud
Amazon Web Services teams up with Web3 gaming firm, Immutable, for seamless integration of game studios into Web3.
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Clear-Com appoints Paul Morini as Southeast Regional Sales Manager
Fri, 13th Oct 2023
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cx
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martech
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smart home
Clear-Com appoints new sales manager for Southeast US region, focusing on customer engagement and driving sales activities.
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Global payments launches revolutionary omnichannel solution
Wed, 11th Oct 2023
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cx
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martech
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commerce systems
Global Payments Oceania debuts an omnichannel solution to enhance customer-business interaction across Australia.
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Adobe claims CX revolution with new Experience Mgr for Enterprises
Wed, 11th Oct 2023
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big data
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bi
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cx
Adobe releases Adobe Experience Manager for Enterprises, enabling businesses to easily create and edit web content using popular word processing tools.
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The importance of conversational AI in contact centres
Tue, 10th Oct 2023
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contact centre
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digital transformation
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cx
8x8 publishes report highlighting the growing adoption and value of conversational AI in the contact centre industry.
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Nintex appoints Mini Peiris as new Chief Marketing Officer
Wed, 4th Oct 2023
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martech
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it automation
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cx
Mini Peiris joins Nintex to steer global marketing strategy, aiming to solidify the company's industry-leading position.