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Customer data Stories - Page 5

Australian Stories

Customer data stories

AI adoption rises as Australian firms mine contact data
Data Analytics

AI adoption rises as Australian firms mine contact data

Businesses can uncover hidden service failures and improve customer loyalty by analysing contact centre interactions at scale with AI.

By Phong Bui • 4 min read • Wed, 26th Aug 2026
The most positive question: How will your tech upgrade fail?
Software-as-a-Service

The most positive question: How will your tech upgrade fail?

Businesses risk costly disruption if they upgrade systems for flashier features without testing integrations, compliance and day-to-day workflows first.

By Dev Punjani • 5 min read • Tue, 25th Aug 2026
Australian businesses turn to Revenue-as-a-Service
Software-as-a-Service

Australian businesses turn to Revenue-as-a-Service

With hiring tight and costs rising, firms are outsourcing sales and customer retention to lift revenue without adding permanent headcount.

By Karen Joy Bacudo • 4 min read • Mon, 24th Aug 2026

Global Stories

Customer data stories

OneAdvanced launches AI risk platform in Australia
Software-as-a-Service

OneAdvanced launches AI risk platform in Australia

Organisations facing tougher compliance checks in Australia and New Zealand can now swap spreadsheet risk logs for AI-guided assessments and reports.

By Joseph Gabriel Lagonsin • 3 min read • Last month
The importance of data enrichment in financial services
Data Analytics

The importance of data enrichment in financial services

Verified records can sharpen lending, fraud and compliance decisions, while enrichment on faulty customer data can simply scale the errors.

By Edmund Ng • 6 min read • Last month
Gartner: firms shift growth to monetisation & platforms
Digital Transformation

Gartner: firms shift growth to monetisation & platforms

Large firms are increasingly squeezing more revenue from existing assets as product innovation loses edge to copycat rivals and tighter capital scrutiny.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 28th Aug 2026
AI visibility becoming the new boardroom blind spot
Robotics

AI visibility becoming the new boardroom blind spot

As autonomous tools spread through workplaces, security teams are struggling to track who can access HR, finance and customer data.

By James Ross • 4 min read • Thu, 27th Aug 2026
Why Customer Due Diligence (CDD) Starts With Clean Data
Fintech

Why Customer Due Diligence (CDD) Starts With Clean Data

Poor data can make sanctions and identity checks miss real risk, leaving banks open to penalties, remediation costs and reputational damage.

By Shivani Pimpili • 6 min read • Thu, 27th Aug 2026
Auxia launches Agent Studio for AI marketing workflows
Software-as-a-Service

Auxia launches Agent Studio for AI marketing workflows

Marketers could cut manual campaign work as Auxia links AI agents to existing tools, after surpassing 200 billion personalisation decisions.

By Mark Tarre • 3 min read • Thu, 27th Aug 2026
Thomson Reuters launches its first in-house AI model
Software-as-a-Service

Thomson Reuters launches its first in-house AI model

The legal and tax publisher is aiming to cut reliance on third-party AI systems while keeping sensitive customer data under its own control.

By Joseph Gabriel Lagonsin • 5 min read • Wed, 26th Aug 2026
Why banks should bet on digital identity, not super apps
Data Protection

Why banks should bet on digital identity, not super apps

Banks could turn trusted identity checks into a new revenue stream as EU rules open the door to wider use of digital credentials.

By Giesecke+Devrient • 5 min read • Wed, 26th Aug 2026
4 practical tips for maintaining data quality
Fintech

4 practical tips for maintaining data quality

Bad records can drive up costs, hurt compliance and damage customer service unless firms keep data accurate as it changes.

By Shivani Pimpili • 4 min read • Wed, 26th Aug 2026
Cross-border checkout has a data quality problem
Customer Experience

Cross-border checkout has a data quality problem

Poor data at checkout is fuelling cost surprises, missed deliveries and fraud fears that are turning many cross-border shoppers away.

By Edmund Ng • 5 min read • Mon, 24th Aug 2026

Stories from Other Regions

Customer data stories

Forcepoint appoints Vincent Merlin as Marketing Chief
Data Protection

Forcepoint appoints Vincent Merlin as Marketing Chief

As AI security spending rises, the cybersecurity company has hired a veteran marketer to shape its pitch on data control and governance.

By Sofiah Nichole Salivio • 3 min read • Wed, 26th Aug 2026
Qualcom lifts Northern Ireland revenue 30% on retail demand
Data Protection

Qualcom lifts Northern Ireland revenue 30% on retail demand

Retailers' shift to secure digital payments and ordering systems helped lift annual revenue in Northern Ireland by 30%, with five jobs added.

By Sean Mitchell • 3 min read • Tue, 25th Aug 2026
Most UK retailers hit by AI security incidents, survey finds
Data Protection

Most UK retailers hit by AI security incidents, survey finds

Nearly 60% of big UK retailers reported AI security incidents last year as rapid adoption outpaced governance and risk checks.

By Mark Tarre • 4 min read • Mon, 24th Aug 2026
Attentive launches AI Grow to boost email sign-ups
Customer Relationship Management

Attentive launches AI Grow to boost email sign-ups

Retailers may lift sign-ups from existing traffic after beta tests showed a median 25% increase in email and SMS subscriptions.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 21st Aug 2026