SecurityBrief Australia - Technology news for CISOs & cybersecurity decision-makers

Customer data stories

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Medallia launches Agile Research for advanced market insights
Last week
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big data
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cx
Medallia, Inc. unveils Medallia Agile Research, an advanced self-service market research tool integrated into its Experience Cloud, aimed at enabling fast, comprehensive surveys and data collection while preserving the integrity of an organisation's data history.
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Trade Me sees 20% campaign performance improvement using new tools
Last week
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New Zealand's largest online auction site, Trade Me, has improved campaign performance by 20% using AI predictive models and tools to optimise personalisation.
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Simplifying the security challenge of operating in multi-cloud
This month
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bi
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big data
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cloud services
Overcoming the challenging complexity of multi-cloud operations requires an innovative approach to security focusing on cloud, clusters, containers, customer data and code, commonly referred to as the '5 C’s'.
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Twilio honours AI startups pushing innovation in customer engagement
Last month
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Twilio honoured innovative startups utilising Generative AI and Twilio's suites to enhance digital communication for customer experiences in its AI Startup Searchlight awards.
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Data Privacy Day: Zoho highlights the need for more education
Last month
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edutech
Data Privacy Day: Zoho stresses the vital need for businesses to educate themselves, increase transparency and bolster data privacy practices as AI use intensifies.
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Data Privacy Day: Vectra AI emphasises a proactive approach
Last month
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bi
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big data
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data protection
In celebration of International Data Privacy Day, Vectra AI's Chris Fisher stresses the need for organisations to take a proactive stance in improving data protection measures.
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Sternum & ChargePoint secure Home Flex against IoT vulnerabilities
Last month
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big data
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cloud services
In a bid to combat IoT vulnerabilities, security firm Sternum collaborates with ChargePoint to enhance the protection of ChargePoint Home Flex, following the uncovering of significant security flaws.
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CybeReady releases new Data Privacy Toolkit for CISOs
Last month
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big data
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data protection
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Global security firm, CybeReady, introduces a free Data Privacy CISO Toolkit to support data protection initiatives, coinciding with Data Privacy Week.
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71% of Australian small businesses view cyber attacks as major risk
Last month
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big data
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network infrastructure
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bi
Cybersecurity threats are escalating for Australian small businesses, with 71% viewing it as a major risk, says a global study by McAfee and Dell Technologies.
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Eagle Eye launches EagleAI for grocery, retail personalisation
Last month
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bi
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big data
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cloud services
Eagle Eye debuts data science solution EagleAI, promising bespoke promotions and heightened customer loyalty for global retailers and grocers via AI-powered personalisation.
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Intel and DigitalBridge launch enterprise AI firm Articul8
Last month
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big data
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Intel and DigitalBridge have launched Articul8, an independent AI company delivering comprehensive GenAI platform solutions with safeguarded, scalable and varied deployment options.
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Global modular data centres market to reach $81.2bn by 2030
Last month
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virtualisation
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cloud services
The global modular data centres market is anticipated to surge to USD$81.2bn by 2030, due to efficiency and flexibility, says Research and Markets report.
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Safetica partners with Kaira to boost data security in APAC region
Thu, 21st Dec 2023
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Safetica forms strategic alliance with Kaira to enhance data security solutions and cater to increasing cybersecurity needs in the APAC region.
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Jscrambler secures PCI DSS v4.0 compliance boosting client-side protection
Wed, 20th Dec 2023
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data protection
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Jscrambler, a client-side protection platform, achieves PCI DSS v4.0 compliance, showcasing their commitment to secure transactions.
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Certinia integrates advanced AI in service-oriented platform for improved efficiency
Mon, 18th Dec 2023
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big data
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payroll systems
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US tech firm, Certinia, integrates advanced AI into its service-oriented platform, aiming to revolutionise enterprise operations globally.
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Cheap as Chips streamlines operations with SOTI MobiControl solution
Thu, 14th Dec 2023
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big data
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encryption
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Cheap as Chips improves store operations across remote Australia using SOTI MobiControl solution, enabling better connectivity and enhanced customer service.
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Eagle Eye Group appoints first Chief Artificial Intelligence Officer
Thu, 14th Dec 2023
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Eagle Eye Group hires Jean-Matthieu Schertzer as its first Chief AI Officer, aiming to bolster AI-driven personalised retail promotions.
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Ecosystm & Verint Playbook highlights wider scope needed for CX strategies
Tue, 12th Dec 2023
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big data
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bi
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contact centre
New Ecosystm and Verint Playbook suggests businesses need to broaden their CX strategies beyond generic telephony-based systems.
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Indian banks embrace FICO Platform for business growth
Mon, 11th Dec 2023
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big data
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bi
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cx
Indian private-sector banks are adopting the FICO Platform to enhance growth and decision-making via AI capabilities.
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Zoom looks to enhance CX with AI-powered refinements
Thu, 7th Dec 2023
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bi
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crm
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big data
Zoom is set to enhance its AI-powered customer experience suite, improving services for businesses of all sizes.
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The surprising reason customers are abandoning digital transactions
Tue, 5th Dec 2023
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iam
Businesses need to create easy, secure and personalised buying experiences that alleviate security concerns without collecting too much personal data.
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Fivetran unveils new capabilities supporting Delta Lake on Amazon S3
Fri, 1st Dec 2023
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cloud services
Fivetran expands offering with new support for Delta Lake on Amazon S3, new capabilities aim to enhance data lake usage and governability.
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Lack of central data storage hinders customer support, reveals Sprinklr report
Fri, 24th Nov 2023
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big data
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data analytics
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A Sprinklr report reveals that 46% of CX leaders lack the central data storage vital for a competitive customer service.
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Logpoint confirms data security commitment following SOC 2 Type II audit
Tue, 21st Nov 2023
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cloud services
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bi
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saas
Logpoint fortifies pledge to protect customer data after passing the stringent System and Organisation Control 2 Type II audit.