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Conversational AI Stories - Page 14

Australian Stories

Conversational AI stories

Wesfarmers partners Google Cloud to expand AI in retail
Digital Transformation

Wesfarmers partners Google Cloud to expand AI in retail

Wesfarmers has struck a multi-year deal with Google Cloud to deploy agentic AI across Kmart, Officeworks, Priceline and OnePass stores.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026

Global Stories

Conversational AI stories

MYOB boosts contact centre insight with new analytics
Unified Communications

MYOB boosts contact centre insight with new analytics

MYOB links its CX platform with Customer Science analytics, automating reporting and lifting contact centre satisfaction and resolution rates.

By Sean Mitchell • 4 min read • Wed, 18th Feb 2026
AI becomes core to US auto dealers' retail strategy
Customer Relationship Management

AI becomes core to US auto dealers' retail strategy

US auto dealers make AI central to retail strategy, ramping investment as squeezed margins and online-first buyers demand faster response.

By Catherine Knowles • 4 min read • Tue, 17th Feb 2026
Sabre, PayPal & Mindtrip unveil AI travel assistant
Digital Transformation

Sabre, PayPal & Mindtrip unveil AI travel assistant

Sabre, PayPal and Mindtrip are teaming up on an AI travel assistant that lets users discover, book and pay for trips in one chat-based flow.

By Karen Joy Bacudo • 4 min read • Tue, 17th Feb 2026
Bitget unveils GracyAI avatar to guide crypto users
Crypto

Bitget unveils GracyAI avatar to guide crypto users

Bitget launches GracyAI, a chatty avatar of boss Gracy Chen to guide crypto users on strategy and mindset, not quick-fire price tips.

By Catherine Knowles • 4 min read • Sun, 15th Feb 2026
Consumers embrace AI as daily assistant & companion
Data Protection

Consumers embrace AI as daily assistant & companion

More consumers now treat generative AI as an everyday aide and even a companion, using it for routine decisions despite trust concerns.

By Mark Tarre • 4 min read • Fri, 13th Feb 2026
Newo raises USD $25m to scale AI reception platform
Software-as-a-Service

Newo raises USD $25m to scale AI reception platform

Newo raises USD $25m to grow AI voice agents that answer calls for small businesses, after revenue doubled late 2025 amid rising demand.

By Sean Mitchell • 4 min read • Fri, 13th Feb 2026
Capita cuts hiring time by 43% with Workday AI tools
Unified Communications

Capita cuts hiring time by 43% with Workday AI tools

Capita slashes time-to-hire by 43% and speeds HR admin by up to 80% after rolling out Workday AI, HiredScore and Teams integration.

By Sofiah Nichole Salivio • 4 min read • Thu, 12th Feb 2026
LIV Golf debuts AI 'Fan Caddie' second-screen companion
Semiconductors

LIV Golf debuts AI 'Fan Caddie' second-screen companion

LIV Golf has unveiled Fan Caddie, an AI 'second-screen' assistant offering real-time stats, replays and shopping while fans watch live.

By Kaleah Salmon • 4 min read • Thu, 12th Feb 2026
ORCA Opti plots global AI growth & 2027 IPO roadmap
Security Operations Centres

ORCA Opti plots global AI growth & 2027 IPO roadmap

ORCA Opti touts defensible AI, rapid global expansion and a 2027 IPO as it targets regulated markets and warns most AI startups will fail.

By ORCA Opti • 5 min read • Thu, 12th Feb 2026
Calero unveils AI assistant for telecom invoice insight
Data Analytics

Calero unveils AI assistant for telecom invoice insight

Calero launches AI-powered assistant to give TEM and MEM teams instant, conversational insight from complex telecom and mobility invoices.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026

Stories from Other Regions

Conversational AI stories

Sapia.ai unveils Phai, an AI coach for career change
Human Capital Management

Sapia.ai unveils Phai, an AI coach for career change

Sapia.ai debuts Phai, an AI chat coach designed to help workers rethink careers, build confidence and navigate changing job markets.

By Joseph Gabriel Lagonsin • 4 min read • Fri, 13th Feb 2026
Humanix to pitch human-layer security at RSAC 2026
Data Protection

Humanix to pitch human-layer security at RSAC 2026

Humanix will pitch its human-layer security platform at RSAC 2026's Innovation Sandbox after landing a Top 10 finalist spot and USD $5 million.

By Kaleah Salmon • 4 min read • Fri, 13th Feb 2026
Authentic Interactions adds tech leaders to AI board
Customer Experience

Authentic Interactions adds tech leaders to AI board

Authentic Interactions recruits Siri and Pluto TV co-founders to guide its push into hyper-realistic 'digital humans' for homes and businesses.

By Catherine Knowles • 4 min read • Fri, 13th Feb 2026
Shoppers ditch baskets over delivery fees & friction
Digital Transformation

Shoppers ditch baskets over delivery fees & friction

Shoppers shun online baskets over high delivery fees and clunky checkouts as retailers plough cash into loyalty schemes and shiny AI tools.

By Mark Tarre • 4 min read • Thu, 12th Feb 2026
Contented raises AUD $4.1m to fuel UK and US push
Customer Relationship Management

Contented raises AUD $4.1m to fuel UK and US push

New Zealand AI startup Contented raises AUD $4.1m seed round to speed UK and US expansion and triple headcount in coming months.

By Kaleah Salmon • 3 min read • Thu, 12th Feb 2026
Square launches AI assistant to help UK SMEs use data
Customer Relationship Management

Square launches AI assistant to help UK SMEs use data

Square rolls out free AI assistant in the UK, helping SME owners query their own sales data in plain English to speed up decisions.

By Shannon Williams • 4 min read • Wed, 11th Feb 2026