Consumer rights stories

Visa rolls out enhanced Subscription Manager for issuers, letting banks offer in-app controls for recurring payments as subscription spending surges.

Compare Club adds HBF, HIF and see-u to its panel, lifting coverage to about 67% of Australia's private health insurance market.

New BS ISO 21800 standard aims to cut fine print and make online contracts clearer for consumers across booming UK digital markets.

FinTech Australia unveils Fintech Data Horizons Summit to spotlight real-world open banking and data sharing across key sectors in 2026.

Cybersecurity leaders warn boards must treat data privacy as a strategic imperative as AI drives explosive growth in personal data use.

Logitech G offers 30-day money-back guarantee on JB Hi-Fi pre-orders of its PRO X2 SUPERSTRIKE gaming mouse in Australia.

One in five Australians has been duped by fake online tickets, losing an average AUD $432 as scams surge ahead of the busy summer events season.

Avast flags 430,000 blocked visits to fake online shops in Australia, warning scam “ghost stores” will surge over summer sales and Christmas.

Storyblok partners with OtterlyAI to help brands enhance visibility on AI-driven search engines amid shifting consumer search habits.

Optus faces a AUD $100 million penalty after admitting to selling unaffordable contracts to vulnerable consumers, including First Nations Australians.

New research reveals that Australians face annual charges of up to AUD $500 in dishonour fees from banks and platforms, worsening financial stress for many.

The ACCC has highlighted misleading return policies on over 2,000 Australian retail websites, prompting calls for businesses to review compliance with consumer rights.

Australia faces a pivotal moment in digital sovereignty, needing to reshape control over data and AI systems to ensure they align with local values and priorities.

Communications Alliance has proposed revisions to the Telecommunications Consumer Protection Code, aiming to enhance consumer safeguards in Australia.

As AI permeates all aspects of life, trust and transparency in its use become critical, necessitating new strategies for effective business practices.

As concerns about AI escalate, Australians are urged to adopt five key practices to better protect their personal data and enhance digital security.

Experts warn that facial recognition technology in retail raises significant privacy concerns, with calls for organisations to ensure public acceptability.

Dipra Ray, CEO of Pyng, is on a mission to eliminate transaction surcharges across Australia, aiming to transform payments for consumers and merchants.

Australia's Fintech industry body and global non-profit FDATA are urging policy-makers to establish a roadmap for CDR implementation.

Ping Identity launches new sandbox environment for open banking adoption in Australia, in line with Consumer Data Right (CDR) rules.