Chatbots stories - Page 24
The future of CX: How to make chatbots work effectively in your organisation
Sun, 3rd Nov 2019
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crm
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uc
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cx
The secret to deploying virtual assistants successfully lies in implementing them in a way where everyone is a winner.
Gartner’s nine UX trends for 2020
Wed, 30th Oct 2019
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uc
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surveillance
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biometrics
These digital experience trends fall within two broad categories – how digital technology is experienced and how digital experiences will be built.
Gartner: Top digital experience trends for 2020
Wed, 30th Oct 2019
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uc
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surveillance
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biometrics
Gartner predicts that facial recognition payments, interfaceless machines, and a UX research renaissance will be top digital experience trends in 2020.
AI to benefit New Zealand healthcare system
Tue, 22nd Oct 2019
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uc
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martech
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ai
AI could save the New Zealand health system over $700m per year by 2026, according to the AI Forum of New Zealand.
Gartner: Top 10 government tech trends
Fri, 4th Oct 2019
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uc
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devops
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data analytics
Governments must prioritize technology to improve business outcomes, says Gartner's new research on government CIOs.
Blue Prism brings new automation capabilities to online community
Wed, 2nd Oct 2019
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uc
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martech
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rpa
Blue Prism expands its Digital Exchange marketplace with new automation capabilities, teaming up with INVOKE, SRI Infotech, and ZyGen to enhance RPA features.
Virtual assistants could soon help those with mental illness
Wed, 18th Sep 2019
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uc
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martech
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ai
Computer scientists have created a new way of using virtual assistants that could potentially help those with mental illnesses.
Five ways robotic process automation is improving the public sector – FTS Data & AI
Tue, 17th Sep 2019
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crm
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uc
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cx
Robotic Process Automation (RPA) is revolutionising the public sector, streamlining services and reducing costs while improving efficiency and service quality.
Vodafone pumps $10m into dedicated customer service team
Tue, 10th Sep 2019
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crm
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uc
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cx
Vodafone’s ‘X Squad’ will kick off in October, and will continue to scale up over the remainder of this calendar year.
Are they listening? Kiwis wary of smart devices
Mon, 2nd Sep 2019
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uc
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martech
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digital entertainment
While talking aloud, a voice-activated, home-based smart speaker asked for more info - even though it was not turned it on.
Aussie organisations lack understanding of AI, report finds
Thu, 29th Aug 2019
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uc
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martech
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ai
Although the report exposes the shortcomings of local enterprises, the research revealed there are positive signs ahead.
OutSystems gains new certifications for cloud security compliance
Wed, 21st Aug 2019
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uc
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cloud security
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martech
These certifications demonstrate the level of commitment OutSystems has to ensuring the privacy and protection of its customers’ data in the cloud.
Moving to a low-code content future - Hyland
Tue, 20th Aug 2019
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uc
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digital transformation
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martech
What was once a case of ‘build once, update seldom’ has changed to the point where constant pressure requires software to continuously evolve.
Knock technology off its pedestal, expert says
Thu, 8th Aug 2019
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uc
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martech
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hybrid & remote work
New Zealand tech expert says it's time to prioritize people over technology in the workplace, as face-to-face communication is crucial for productivity.
Aussie company launches new chatbot service for homeless youth
Wed, 7th Aug 2019
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crm
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uc
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martech
Set to launch in March 2020, the chatbot is currently in design and testing and is the biggest change to the Ask Izzy platform since 2016.
Alibaba Cloud and SACEOS set sights on Singapore’s hospitality industry
Thu, 1st Aug 2019
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uc
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martech
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ai
At SMF 2019 the pair signed a MOU to promote upskilling and technology collaborations to keep Singapore as top MICE destination in Asia.
Facebook faces new frontiers with real time brain-to-text research
Thu, 1st Aug 2019
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uc
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martech
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ar, vr & metaverse
Facebook and UCSF are pioneering brain-computer interfaces to develop AR glasses enabling hands-free, real-time brain-to-text communication.
Cloud brings billions of dollars to Australia, says AWS
Tue, 30th Jul 2019
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uc
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hyperscale
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public cloud
New research quantifies the productivity gains, job growth, and increased global business opportunities driven by cloud computing.
Auckland tech firm Aider creates buzz in the United States
Thu, 25th Jul 2019
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uc
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martech
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ai
Auckland-based tech firm Aider is making waves in the US and Canada with the launch of its digital assistant, which integrates with popular platforms.
Blue Prism acquires Thoughtonomy, develops new SaaS offering
Fri, 19th Jul 2019
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saas
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uc
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martech
Blue Prism acquires Thoughtonomy to bolster automation and cloud offerings, aiming to transform enterprise productivity.