Chatbots stories - Page 18
Five ways to deliver the total experience to customers
Thu, 24th Mar 2022
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crm
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uc
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cx
It's a question that's been pondered over the decades, shrouded in mystery. How can organisations give customers what they really want?.
Accenture launches dedicated Metaverse Continuum business group
Fri, 18th Mar 2022
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uc
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blockchain
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martech
Accenture has launched a dedicated Metaverse Continuum business group as physical and virtual realities converge.
VIS Global and Uniphore form strategic partnership
Tue, 1st Mar 2022
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crm
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uc
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martech
VIS Global announced today that it has entered into a multi-country strategic partnership with Conversational Automation company Uniphore.
Adobe launches new mobile capabilities for better CX
Fri, 18th Feb 2022
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smartphones
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crm
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uc
Powered by Adobe Experience Platform, the additions mean brands can deliver tailored interactions across channels to their customers to build out experiences.
Ambit to highlight Digital Employee business benefits
Thu, 17th Feb 2022
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uc
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digital transformation
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martech
Conversational AI platform Ambit is hosting a webinar to develop understanding of the uses of digital employees to provide long-term company benefits.
Business to business: Top tips for becoming a trusted eCommerce supplier in 2022
Tue, 8th Feb 2022
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uc
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martech
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ecommerce
Clocking up fewer sales calls and booking more business via your company website these days? You and just about every other B2B business owner in Australia.
'Robo-advice' a low-cost option for financial planning
Tue, 8th Feb 2022
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uc
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fintech
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martech
Only two firms offer low-cost computer-generated financial advice in New Zealand, despite it being available for four years.
HireVue announces new CEO as former takes on new role
Tue, 8th Feb 2022
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uc
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martech
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ai
As Kevin Parker retires, taking on a new role, video interviewing, assessment, and text-enabled recruitment company, HireVue, has shared news of its new CEO.
Keeping automation human centric
Mon, 31st Jan 2022
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crm
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uc
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martech
No matter where businesses are in their digital transformation, sooner or later, implementing automation processes will become a daily activity.
Matterport brings on new managing director for APAC
Fri, 28th Jan 2022
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uc
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martech
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digital twins
Real estate technology company Matterport has hired Ben Corser as its new managing director for Asia-Pacific, as it looks to expand in the region.
Verloop.io and Vonage partner to deliver conversational AI
Wed, 19th Jan 2022
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crm
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uc
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martech
Verloop.io partners with Vonage to expand conversational AI applications across multiple channels, including WhatsApp and Facebook Messenger.
Analysis: AI the way of the future for modern contact centres
Tue, 18th Jan 2022
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crm
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uc
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it training
AI technology is set to revolutionize contact centres, says NICE. Companies that don't embrace it risk falling behind.
Chatbots a major player in business growth according to new research
Mon, 10th Jan 2022
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uc
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martech
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open source
UK chatbot market set to boom, with spending on AI systems predicted to reach $77.6bn in 2022, according to Chatbot Trends Report 2021.
Majority of CTOs have implemented machine learning at their organisation - report
Thu, 6th Jan 2022
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uc
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martech
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ai
68% of CTOs have implemented machine learning, making it the most popular subset of AI, according to new research from STX Next.
2022 will see the rise of digital twin marketplaces, report finds
Fri, 31st Dec 2021
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uc
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it in manufacturing
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martech
Next year will see a US$4.6 billion global spend on industrial digital twins, according to a new whitepaper by ABI Research.
How digital natives are changing the future of work
Wed, 8th Dec 2021
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uc
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martech
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ai
With Gen Z set to comprise one-third of the Australian workforce by 2030, there is no mistake that their presence will impact the future of the workplace.
Businesses prioritise friendliness over function in CX journey - Genesys report
Tue, 30th Nov 2021
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crm
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uc
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cx
58% of consumers believe it is important that businesses are quick to respond. However, only 41% of businesses actually prioritise quick responses.
NICE integrates cloud-based, AI-powered CXone into Google Cloud
Wed, 24th Nov 2021
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uc
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data analytics
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hyperscale
Integration of NICE’s AI-powered CXone with Google Cloud’s CCAI applications to make human agents, voice bots, and chatbots more effective.
COVID-19 era sees consumers calling for dynamic digital experiences
Tue, 16th Nov 2021
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uc
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martech
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digital entertainment
Half of consumers have increased their digital engagement with businesses during the pandemic, with video chat preference surging 300%, says Vonage research.
Cybercriminals increase attacks on vulnerable retailers as global supply chain crisis worsens
Thu, 4th Nov 2021
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uc
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ddos
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digital signage
Cybercriminals are increasing attacks on retailers amid the global supply chain crisis, warns cybersecurity firm Imperva.