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Chat stories
AI-era contact centres become strategic CX data hubs
Last week
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crm
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uc
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data protection
In 2026, AI turns the contact centre from a cost to a real-time intelligence engine, transforming CX into core competitive advantage.
HCLSoftware launches Domino 14.5 for secure government AI
Mon, 7th Jul 2025
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data protection
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data privacy
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ai
HCLSoftware launches Domino 14.5 with sovereign AI, enabling secure, compliant data collaboration for over 200 government agencies worldwide.
Beyond Blue boosts collaboration with Microsoft Teams upgrade
Thu, 29th May 2025
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uc
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hp
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video conferencing
Beyond Blue has enhanced its communication with a Microsoft Teams rollout and new meeting tech, boosting collaboration and hybrid work efficiency.
Talkdesk launches AI-driven tool to enhance knowledge bases
Fri, 28th Mar 2025
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genai
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ai
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features
Talkdesk has launched its Knowledge Creator feature, leveraging generative AI to transform customer service knowledge bases and improve agent support.
Mecalux enhances Easy WMS with AI-driven chat features
Wed, 12th Mar 2025
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it automation
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supply chain
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genai
Mecalux has introduced generative AI to its Easy WMS system, enhancing user interaction and streamlining logistics across 1,100 warehouses worldwide.
Snowflake unveils new AI innovations at Summit 2024
Fri, 7th Jun 2024
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data analytics
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martech
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cdp
Snowflake unveils groundbreaking updates to its Cortex AI platform at Snowflake Summit 2024, aiming to make enterprise AI more accessible, efficient, and secure.
Sapia Labs presents 'revolutionary' AI research at SIOP conference
Fri, 19th Apr 2024
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uc
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llms
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agentic ai
At the upcoming SIOP conference, Sapia Labs will present four innovative research pieces on how AI and chat interview technology can revolutionise hiring practices.
Discord's mobile app evolution: New features for superior user experience
Thu, 7th Dec 2023
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gaming
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digital entertainment
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navigation
Discord's mobile app undergoes a significant revamp, debuting a slick look, additional customisation options and features to enhance users' on-the-move chat experiences.
Zoom announces new features to make meetings better in 2023
Fri, 13th Jan 2023
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virtualisation
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av
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zoom
Having announced animal avatars earlier last year, Zoom has added personal avatars, customizable virtual characters that users can use in meetings.
ESET discovers active campaign targeting Android users
Tue, 29th Nov 2022
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phishing
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email security
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google
Malicious apps used in this campaign are able to exfiltrate contacts, SMS messages, recorded phone calls, and even chat messages.
Bitdefender launches chat protection solution to put a halt to scams
Fri, 4th Nov 2022
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endpoint protection
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email security
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edr
Bitdefender launches real-time chat protection for mobile messaging apps, including WhatsApp and Facebook Messenger, to combat cyber threats.
Zoom expands its platform by adding Zoom Team Chat feature
Wed, 14th Sep 2022
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uc
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open source
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hybrid & remote work
Chat technology helps dispersed teams consolidate workflows, gain efficiencies, and enable people to work better together.
Reddit X appoints Adriel Frederick as product management vice president
Fri, 13th May 2022
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fintech
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blockchain
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social media
Adriel Frederick named product management VP for Reddit X, leading bold new features like audio, chat, blockchain, & premium offerings for Redditors.
Reddit X appoints Adriel Frederick as Product management vice president
Fri, 13th May 2022
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fintech
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blockchain
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social media
Adriel Frederick appointed as product management VP for Reddit X, leading development for bold new features such as audio, chat, blockchain & premium offerings.
Video: 10 Minute IT Jams - Enghouse Interactive on the latest contact centre trends
Thu, 18th Mar 2021
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uc
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cx
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martech
Today we're highlighting Enghouse Interactive, a company that strives to be one of the world's leading providers of contact centre technologies.
Random acts of strangeness
Tue, 1st Mar 2011
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cloud services
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hp
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websites
These days chat is getting something of a makeover with a range of weird and wonderful new ways to connect to random people around the globe.
Facebook bug exposes private chats
Fri, 7th May 2010
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data analytics
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martech
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personalisation
A Facebook bug exposed users' private chats via the profile preview feature, adding to the social media giant's ongoing privacy issues.