Call centre stories
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Indosat & Google Cloud expand AI collaboration in Indonesia
Fri, 14th Jun 2024
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uc
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hcm
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power / energy
Indosat Ooredoo Hutchison and Google Cloud are deepening their partnership to transform Indosat into an AI-driven tech enterprise, enhancing service for over 100 million customers.
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Three reasons contact centres are embracing Open CcaaS
Thu, 21st Mar 2024
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uc
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crm
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cx
With exceptional CX now the norm, businesses are increasingly adopting Open CCaaS due to its focus on digital channels, support for AI innovation, and preference for best-of-breed applications.
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How Australian businesses can transform customer interaction
Tue, 20th Feb 2024
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cx
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martech
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customer service
Enhancing digital interaction, including live chat and advanced voice solutions, can bolster customer loyalty and operational efficiency for Australian businesses.
![Story image](../../../../../uploads/story/2023/12/13/preview_img-eSfOFCTU4ZSSs94xZB4Kzhzn.webp)
BroadSource selects Ribbon Communications for secure credit card payment solution
Wed, 13th Dec 2023
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martech
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commerce systems
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payment technologies
BroadSource partners with Ribbon Communications to enhance SecureCall, a solution for secure telephonic credit card payments.
![Story image](../../../../../uploads/story/2023/08/24/preview_GettyImages-1465731226.webp)
Travel Counsellors introduces Freshworks AI-powered chatbots
Thu, 24th Aug 2023
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uc
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cx
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martech
The tour operator can now automatically resolve simple queries through bots while prioritising more challenging queries.
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Leading with innovation
Thu, 1st Dec 2011
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uc
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hybrid & remote work
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contact centre
In a blend of lateral thinking and innovation, Palmerston North and Horizons Councils’ adaptive call centre earned the 2011 Initiative of the Year award.