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Business Process Outsourcing (BPO) Stories - Page 2

Australian Stories

Business Process Outsourcing (BPO) stories

Qantas cyberattack raises concerns for 6 million customers
Unified Communications

Qantas cyberattack raises concerns for 6 million customers

Qantas has revealed a cyberattack may have exposed personal data of up to 6 million customers, raising serious security concerns during peak travel.

By Catherine Knowles • 4 min read • Thu, 3rd Jul 2025
Fresh expert analysis reveals deeper concerns after Qantas cyber attack
Software-as-a-Service

Fresh expert analysis reveals deeper concerns after Qantas cyber attack

A cyber attack on Qantas highlights the rising threat from sophisticated hackers targeting top Australian brands and their data security.

By Melania Watson • 3 min read • Wed, 2nd Jul 2025

Global Stories

Business Process Outsourcing (BPO) stories

Wipro unveils unified AI-led enterprise functions model
Data Analytics

Wipro unveils unified AI-led enterprise functions model

Wipro launches a unified AI-led model to fuse consulting, transformation and operations across people, finance, supply chain and customer work.

By Sofiah Nichole Salivio • 4 min read • Fri, 30th Jan 2026
Vertex Group names Puneeta Rajwant to lead India push
Smart Cities

Vertex Group names Puneeta Rajwant to lead India push

Vertex Group names Puneeta Rajwant to steer India expansion, InfraTech launch and drive its Vertex 2.0 agenda towards INR ₹1,000 crore.

By Sean Mitchell • 4 min read • Tue, 13th Jan 2026
TGT Global names Thaddeus Susara to lead vendor push
Partner Programmes

TGT Global names Thaddeus Susara to lead vendor push

TGT Global has promoted Thaddeus Susara to vice president of channel and strategic partnerships to spearhead a new vendor-focused push.

By Sean Mitchell • 3 min read • Thu, 8th Jan 2026
Four things to consider when choosing a business process outsourcing partner in 2026
Data Analytics

Four things to consider when choosing a business process outsourcing partner in 2026

In 2026, choosing a BPO partner means valuing AI adoption, orchestration skills, compliance and proven business benefits over just cost savings.

By Sharon Melamed • 4 min read • Wed, 3rd Dec 2025
Tech Mahindra unveils Orion Marketplace for enterprise agentic AI
Digital Transformation

Tech Mahindra unveils Orion Marketplace for enterprise agentic AI

Tech Mahindra launches TechM Orion Marketplace, a platform granting enterprises access to autonomous AI agents for smarter, scalable business automation.

By Catherine Knowles • 3 min read • Wed, 24th Sep 2025
SquadStack.ai unveils autonomous AI agent to boost sales at scale
DevOps

SquadStack.ai unveils autonomous AI agent to boost sales at scale

SquadStack.ai has launched a voice-first autonomous AI agent to automate sales, doubling lead connectivity and cutting acquisition costs across various industries.

By Catherine Knowles • 3 min read • Fri, 15th Aug 2025
Org Group acquires EDR to boost European digital expertise
Customer Relationship Management

Org Group acquires EDR to boost European digital expertise

Org Group acquires Brussels-based EDR, enhancing its European digital and technology expertise across multiple markets including the UK and France.

By Shannon Williams • 3 min read • Thu, 26th Jun 2025

Stories from Other Regions

Business Process Outsourcing (BPO) stories

Jack Rankin MP sees AI reshape customer service jobs
Digital Transformation

Jack Rankin MP sees AI reshape customer service jobs

Jack Rankin hails ArvatoConnect's AI push in Datchet as a way to reshape customer service while keeping skilled jobs rooted in the UK.

By Sofiah Nichole Salivio • 4 min read • Wed, 21st Jan 2026
UK CFOs put AI at heart of strategy & productivity push
Data Analytics

UK CFOs put AI at heart of strategy & productivity push

UK CFOs are ramping up AI investment and taking charge of digital strategy, betting on productivity gains if tools fit existing finance workflows.

By Shannon Williams • 5 min read • Thu, 15th Jan 2026
UK firms ramp up FX hedging as sterling volatility bites
Fintech

UK firms ramp up FX hedging as sterling volatility bites

UK firms step up FX hedging as sterling's sharp swings hit earnings, with more businesses extending hedge lengths and raising cover.

By Kaleah Salmon • 5 min read • Fri, 9th Jan 2026
Aviva expands TCS deal to run more UK life policies
Digital Transformation

Aviva expands TCS deal to run more UK life policies

Aviva extends its tech pact with TCS, shifting another 1.1m UK life policies onto the BaNCS platform to streamline service and costs.

By Catherine Knowles • 4 min read • Fri, 19th Dec 2025
Agentic AI and the rise of augmented human capabilities
Software-as-a-Service

Agentic AI and the rise of augmented human capabilities

Agentic AI shifts focus from automation to augmentation, enabling humans and AI to collaborate, enhancing productivity and reshaping future workplaces.

By Tony Tay • 6 min read • Thu, 20th Nov 2025
Naluri raises USD $5 million to expand digital health in Asia
Health Technologies

Naluri raises USD $5 million to expand digital health in Asia

Naluri secured USD $5 million in Series-B funding to expand digital health services into the Philippines and Vietnam, aiming for profitability within a year.

By Kaleah Salmon • 4 min read • Tue, 26th Aug 2025
Stacey Thorpe appointed Managed Payroll Director at Symatrix
Enterprise Resource Planning

Stacey Thorpe appointed Managed Payroll Director at Symatrix

Symatrix appoints Stacey Thorpe as Managed Payroll Director to drive growth in managed payroll services across the UK and global markets.

By Melvin Hipolito • 3 min read • Mon, 30th Jun 2025
How South Africa is unlocking better customer experience for UK businesses
Digital Transformation

How South Africa is unlocking better customer experience for UK businesses

South Africa's contact centres blend skilled agents and tech, helping UK firms enhance personalised, empathetic customer experiences amid rising digital demands.

By Hans Zachar • 4 min read • Wed, 21st May 2025