Billing Stories

Australian Stories

Billing stories

Servicely says AI cuts finance billing time by 92%

Back-office billing is emerging as an early AI win for finance teams, with one Servicely customer cutting invoice prep time by 92%.

By Karen Joy Bacudo • 4 min read • Last month

Customer Relationship Management

The Hidden Cost of Bad Contact Data for Australian Finance Teams

Bad contact data is costing large Australian organisations hundreds of thousands of dollars a year through delayed payments, fraud risk and wasted spend.

By Edmund Ng • 5 min read • Last month

Network Infrastructure

Superloop launches broadband PriceLock for customers

Households may get relief from broadband bill rises as eligible Superloop users can fix plan prices and speeds for two years for AUD $25.

By Mark Tarre • 4 min read • Last month

Global Stories

Billing stories

Customer Relationship Management

Study finds companies lose 26% of time to wasted effort

Businesses could claw back hours and profit, with a study finding 26% of working time is lost to handoffs, switching and admin.

By Joseph Gabriel Lagonsin • 4 min read • Last week

Software-as-a-Service

Assistly adds revenue operations module for senior care

Senior care operators can now see billing, staffing and occupancy in one system, after Assistly tied revenue data to its platform.

By Karen Joy Bacudo • 4 min read • This month

Data Analytics

Gorilla flags margin confidence gap in European energy

Delayed reconciliations and siloed teams are leaving European energy retailers exposed, with most executives saying up to 10% of revenue is at risk.

By Sofiah Nichole Salivio • 4 min read • This month

Software-as-a-Service

Payabli launches Amigo AI suite for embedded payments

Software platforms using embedded payments can now query live transaction data in plain English as Payabli adds AI tools to reduce manual ops.

By Karen Joy Bacudo • 4 min read • This month

Software-as-a-Service

RecVue launches AI-native Revenue Operating System

Finance teams may get faster cash collection and fewer billing disputes as RecVue adds more than 50 AI agents to its Revenue Operating System.

By Karen Joy Bacudo • 4 min read • Last month

Customer Relationship Management

Why Customer 360 initiatives fail to deliver ROI

Poor data quality, not platform failure, is usually why Customer 360 programmes miss expected returns and erode trust across teams.

By Edmund Ng • 6 min read • Last month

Software-as-a-Service

Google opens Marketplace path for AI agents in Gemini

Enterprises can now buy and register third-party AI agents through Google Cloud Marketplace for use inside Gemini Enterprise.

By Mark Tarre • 4 min read • Last month

DevOps

Google Cloud adds Claude Apps Gateway for enterprises

The self-hosted gateway gives firms central control over sign-ins, access and costs as Claude Code roll-outs move beyond small developer teams.

By Mark Tarre • 4 min read • Last month

Software-as-a-Service

Gorilla joins AWS ISV Accelerate to boost energy tools

Energy retailers could gain faster deployments and simpler AWS Marketplace purchasing as Gorilla deepens ties with Amazon Web Services.

By Joseph Gabriel Lagonsin • 4 min read • Tue, 30th Jun 2026

Software-as-a-Service

OpenAI adds usage analytics for ChatGPT Enterprise

Enterprise users can now see credit spend by person, product and model, helping finance teams spot adoption trends and control costs more tightly.

By Sean Mitchell • 3 min read • Tue, 23rd Jun 2026

Software-as-a-Service

Prosper AI raises USD $30 million in Series A round

Demand is rising for software that cuts healthcare admin work, as the New York-based company expands beyond scheduling into billing and verification.

By Sofiah Nichole Salivio • 5 min read • Tue, 23rd Jun 2026

Digital Transformation

Dr. Wolff taps THG Fulfil for UK and US D2C expansion

The move gives the German group a single provider for payments, tax, warehousing and delivery as it expands direct sales in Britain and America.

By Sean Mitchell • 4 min read • Tue, 16th Jun 2026

Software-as-a-Service

OpenAI & Oracle to offer models on OCI Marketplace

Oracle cloud users will be able to charge eligible OpenAI model and Codex usage to existing Universal Credits within weeks.

By Mark Tarre • 3 min read • Fri, 12th Jun 2026

Stories from Other Regions

Billing stories

Data Analytics

AI adoption boosts UK accountants' profits, Xero says

Firms embedding AI in daily workflows are saving hours each week and posting more than double the profit margins of rivals, Xero says.

By Karen Joy Bacudo • 5 min read • This month

Software-as-a-Service

CMap launches Chat AI tool for professional services

Professional services firms can now query their own data in plain English, with early users already checking cash flow, staffing and overdue invoices.

By Sean Mitchell • 4 min read • Last month