Automation stories

Dropbox brings file access, workplace search and scheduling into ChatGPT with new apps for customers, including Dash and Reclaim AI.

CaptivateIQ survey finds 91% of firms changed incentive strategy in the past year as AI, budget pressure and wider plan use speed up redesigns.

Mastercard and Lobster.cash to let OpenClaw users authorise AI agents to spend on existing cards, backed by Verifiable Intent.

Emerson deepens its cybersecurity push with OPSWAT, adding OT patch management to the Ovation platform as utilities face rising attack pressure.

Equinix adds AI-driven network controls as enterprises race to scale distributed workloads.

Exclaimer plugs Workday HR records into email signatures and video meeting branding, cutting manual updates and reducing out-of-date staff details.

Cork Cyber boosts Cork Vantage for MSPs with automated mapping, cutting manual work and improving asset accuracy across client, device and inbox records.

Twilio unveils embeddable Flex contact centre tools for web apps, adding Salesforce voice support, enhanced reporting and new pricing.

Human-led AI security gains ground as experts warn autonomous SOCs risk hidden errors, weaker accountability and costly business disruption.

Rue Gilt Groupe brings Riskified identity scoring into Zendesk as retailers race to stop refund abuse without slowing customer service.

Umbraco adds AI skills to guide backoffice development, giving agents direct access to current docs, code and examples for safer customisation.

Unit4's Scanmarket wins top spot in Info-Tech's Strategic Sourcing Data Quadrant for a second year as new customers boost source-to-contract momentum.

Colt trims ERP switchover downtime to 6.5 hours as cloud overhaul unifies systems across 40 countries and supports sustainability goals.

VQ Communications' latest Conference Manager release adds operator-led conferencing controls, faster failover and automation for regulated sectors.

Forrester says the next wave of AI will reach robotics, transport and commerce, with agentic tools, security and trust set to pay off first.

Master data is becoming a strategic tool as firms juggle tariffs, sustainability demands and supply chain compliance in a fast-changing trade landscape.

KPMG and INSEAD urge boards to tighten AI oversight as they warn that weak expertise could leave directors exposed to rising risk and scrutiny.

Auctor secures USD $20 million from Sequoia Capital and backers to automate enterprise software rollouts and cut costly project delays.

Gigamon unveils AI traffic tools as IDC says network observability market will reach USD $4.39 billion by 2029.

iManage strengthens its global partner push with two senior hires as the software group looks to widen ecosystem links and sharpen channel execution.