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Australian Communications Consumer Action Network (ACCAN) Stories

Australian Stories

Australian Communications Consumer Action Network (ACCAN) stories

Australia urged to adopt unified strategy for digital inclusion
Artificial Intelligence

Australia urged to adopt unified strategy for digital inclusion

Almost a quarter of Australians struggle to engage digitally, prompting calls for a unified national strategy to boost inclusion and digital literacy.

By Jed Nykolle Harme • 6 min read • Thu, 3rd Jul 2025
Telstra faces backlash over mishandling of 140,000 silent numbers
Breach Prevention

Telstra faces backlash over mishandling of 140,000 silent numbers

Telstra faces backlash for mishandling 140,000 customers' private information, including silent numbers, exposing them publicly and breaching licence conditions.

By Kaleah Salmon • 2 min read • Wed, 17th Jul 2024
ACCAN & ACCC unite to call for overhaul of TCP Code
Australian Communications and Media Authority

ACCAN & ACCC unite to call for overhaul of TCP Code

ACCAN and the ACCC have united to urge a complete overhaul of the TCP Code, citing fundamental shortcomings that leave Australian consumers inadequately protected.

By Shannon Williams • 3 min read • Wed, 10th Jul 2024
Report urges transparency in Australian telco regulation enforcement
Unified Communications

Report urges transparency in Australian telco regulation enforcement

The Centre for Media Transition's latest report, commissioned by ACCAN, urges the ACMA to increase transparency around telecommunications regulation enforcement, recommending a public register of penalties.

By Sean Mitchell • 3 min read • Wed, 3rd Apr 2024
Australian group formed to ease 3G to 4G transition concerns
4G technology

Australian group formed to ease 3G to 4G transition concerns

The planned transition from 3G to 4G has prompted Australia's Communications Minister to establish a workgroup focused on ensuring a smooth shift.

By Tom Raynel • 2 min read • Tue, 2nd Apr 2024
auDA Foundation awards 15 grants for digital inclusion projects
Unified Communications

auDA Foundation awards 15 grants for digital inclusion projects

The auDA Foundation issues 15 grants, each worth $40,000, for projects enhancing digital inclusion and innovation targeting various demographics, including rural communities, people with disabilities, and Indigenous Australians.

By Kaleah Salmon • 3 min read • Wed, 7th Feb 2024
Drop in Australian telco complaints pleases ACCAN
Unified Communications

Drop in Australian telco complaints pleases ACCAN

Significant drop in telecommunications complaints in Australia, but rise in financial hardship complaints raises concerns, says ACCAN.

By Sean Mitchell • 2 min read • Mon, 16th Oct 2023
New report considers consumer rights around personal data
Data Privacy

New report considers consumer rights around personal data

Report finds no clear standards for access to consumer data, including personal data from social media and fitness trackers. Regulators urged for reform.

By Catherine Knowles • 3 min read • Fri, 2nd Aug 2019