Kore.ai & 8people team up to drive AI adoption in Australia
Kore.ai and 8people have entered into a strategic partnership aimed at supporting Australian enterprises with the adoption and integration of artificial intelligence (AI) across their operations.
Under the agreement, 8people, a Melbourne-based AI advisory and consulting firm, will incorporate Kore.ai's agent platform into its suite of enterprise AI services. The collaboration is positioned to help organisations streamline their operations, enhance revenue and operational efficiency, and deliver more personalised experiences to customers.
The partnership will see the deployment of AI solutions that integrate robust data protection features, AI governance, and compliance into operational frameworks. 8people's Responsible AI Framework is a key element, designed to emphasise transparency and alignment with recognised best practices to mitigate risks and support ethical AI deployment.
"Kore.ai is a global leader in enterprise-grade conversational, generative and agentic AI platforms with a track record of success while 8people is an Australian-based agency with extensive business development, sales enablement, marketing and AI experience. Together, we look forward to empowering enterprises to unlock the full potential of AI by combining world-class technology with strategic enablement to drive transformation and innovation."
These comments from Olivera Tomic, Founder of 8people, reflect the company's approach to the partnership and its anticipated impact on Australian businesses.
Kore.ai's agent platform
The agent platform from Kore.ai is designed to facilitate the development and deployment of AI agents at scale, providing foundations for the transformation of services, productivity, and business processes. The platform offers a unified framework integrating security, governance, observability, and wide-ranging system integrations to allow teams to accelerate AI adoption and maintain oversight over increasingly complex technology environments.
The agent platform's features enable rapid AI implementation while preserving enterprise governance and control, a critical requirement for large-scale organisations dealing with sensitive operations and regulatory compliance.
Paul Rilstone, Vice President ANZ at Kore.ai, commented on the purpose and timing of the partnership:
"We're delighted to partner with 8people, an AI consulting agency that empowers enterprises to harness AI and transform their operations. Despite massive investment, many enterprises are still waiting to see real returns from AI because they're deploying AI tactically. At the same time, it's no longer enough to prepare a one-dimensional business case for AI based on generating productivity gains. The full environmental, social and governance costs of an AI-driven future need to be understood and factored into strategies and decisions being made. "As organisations face mounting complexity, skills shortages, and rising operational demands, Kore.ai's capabilities offer a powerful solution to maintain performance, agility, and resilience. However, real transformation happens when AI becomes part of your operational DNA. Together with 8people we'll be able to reimagine value for enterprises through the use of Kore.ai solutions and support Australian businesses reshape the landscape of their operations, offering companies transformative new ways to manage, optimise and automate their increasingly complex digital environments."
Trends in AI adoption
Industry analysts are highlighting substantial increases in AI adoption and usage by enterprises globally. Gartner has projected that by 2027, 50 per cent of business decisions will be augmented or automated by AI agents. By 2029, the firm predicts that 10 per cent of global boards will implement AI-driven guidance to "challenge executive decisions that are material to their business." The 2025 Artificial Intelligence Index Report from Stanford University similarly reports a significant rise in adoption, with global AI uptake increasing from 55% to 78% in one year. Generative AI alone now accounts for over 20% of global private AI investment.
The combination of Kore.ai's technology stack and 8people's industry focus is expected to provide Australian enterprises with the frameworks and guidance necessary to navigate ongoing changes and opportunities presented by AI. The alliance will underpin a range of AI-driven transformation projects, addressing both the business and regulatory imperatives facing organisations today.
