Arctic Wolf launches Aurora MDR Connect tier for MSPs

Arctic Wolf has launched Aurora MDR Connect for managed service providers, a new tier in its managed detection and response service.

The launch targets a segment of the security market where providers are under pressure to protect more customers as attacks become faster and more automated.

The service is designed for managed service providers, or MSPs, that want to offer detection and response without adding their own round-the-clock security operations staff. MSPs manage customer relationships and service delivery, while Arctic Wolf provides the underlying security operations, analytics and response functions.

Aurora MDR Connect sits within Arctic Wolf's Aurora managed detection and response lineup. It uses the company's Aurora Superintelligence Platform and Aurora Agentic SOC, which also support its main MDR service.

One of its central features is a deployment model that does not require a network sensor to be shipped or configured. Arctic Wolf said this lets MSPs roll out the service across customer environments within hours, rather than through longer onboarding processes involving hardware and detailed tuning.

Aurora MDR Connect collects telemetry from endpoint, network, cloud, identity and software-as-a-service environments. The aim is to give providers broader visibility across customer systems than endpoint-only security offerings.

That wider view matters, Arctic Wolf said, because attackers increasingly move through accounts, email systems, cloud services and other parts of the technology estate rather than limiting activity to endpoints. A fragmented approach, it argued, can leave analysts without enough context to detect and respond effectively.

Partner focus

The service is available only to MSPs that complete Arctic Wolf's technical validation and training program. The requirement suggests the company is seeking to keep delivery standards consistent as it expands the product through channel partners.

Australia is one of the markets where Arctic Wolf already has an established presence among smaller and mid-sized organisations. It said it works with hundreds of SMB and mid-market organisations in Australia, including Arts Centre Melbourne, Parramatta Eels and Brighton Grammar School.

Its Australian MSP relationships include Tecala, REDD, Working Technology, Intellect IT, Novo3 and Ethan Global. That local partner base may give Arctic Wolf a route to place the new service with customers that want managed security support but do not run large in-house security teams.

Arctic Wolf also pointed to broader market concern about attack detection. It cited its 2026 AI and Cybersecurity Trends Report, which found that 70% of security leaders believe an undetected threat has already led to a successful attack within their organisation.

The company said its platform processes more than 10 trillion security events each week and conducts more than 200,000 investigations weekly. It also uses more than 250 integrations to pull in information from different parts of customer environments.

Market pressure

The launch comes as MSPs face growing customer demand for stronger cyber defences while managing tight operational economics. Building an in-house security operations centre can be expensive, particularly for service providers supporting smaller customers across multiple industries.

For many providers, the challenge is not just adding tools but finding a way to deliver investigations and response at scale. Arctic Wolf's pitch is that MSPs can keep control of the client relationship while outsourcing much of the technical security operations layer.

Will May, Chief Revenue Officer at Arctic Wolf, said the new service was designed around that model. "MSPs are one of the most important forces in cybersecurity today as they work with organisations to build resilience in the face of an increasingly complex threat landscape," May said.

"Aurora MDR Connect gives MSPs a faster way to deliver the proven outcomes of the Aurora Superintelligence Platform across their customer base without adding operational burden. Built specifically for how MSPs operate, it helps them scale security services, strengthen customer relationships, and bring enterprise-grade protection to organisations of every size without adding operational complexity," May said.

Ben Bitterman, Vice President of MSP Sales at Arctic Wolf, said the company had structured the service to preserve the MSP's role with customers. "MSPs operate in a business where trusted customer relationships and operational efficiency are equally important," Bitterman said.

"Aurora MDR Connect was built specifically for that reality. It combines the same detection and response foundation relied on by thousands of organizations with an operating model designed specifically for MSPs. Partners stay in control of the customer conversations that differentiate their business, and Arctic Wolf provides the security operations backbone. This is MDR purpose-built for MSPs," Bitterman said.

Upgrade path

Arctic Wolf said the service also gives MSPs a path to move customers to its broader Aurora MDR offering as needs change. That transition can happen on the same deployment base, with additional elements such as a named security team, deeper log retention, a network sensor or expanded Data Explorer.

The structure may help the company address different levels of customer maturity without asking partners to replace one product with another. It also gives MSPs a way to start customers on a lighter operational model before moving them to a fuller service if their requirements grow.

Ben Bowman, General Manager of Security at Marco Technologies, described the product as a response to customer demand. "Our customers have been asking for a stronger managed detection and response option that fits their specific needs," Bowman said.

"Aurora MDR Connect gives us exactly that. We finally have an MDR offering backed by real security operations, not just endpoint alerts, and it lets us bring a stronger security story to more of our customers," Bowman said.