A managed protection service suite empowers MSPs to scale their businesses effectively

In the world of continually expanding cyber threats, small- and medium-sized businesses (SMBs) are increasingly a target. Many SMBs depend on managed service providers (MSPs) not just for their security needs, but for all their IT needs across their business. As a result, MSPs are crucial. The catch? Most MSPs are small businesses themselves.

As an MSP, it's always important to balance scaling your business with providing the customer service that defines your reputation and keeps your customers loyal to you. But how do you do that in an economical way? A Managed Protection Service Suite, or MPSS, can help you scale your business and provide better security, all while keeping you free to focus on building relationships with your customers.

MPSS is a security service that provides for firewall monitoring, management and reporting, performed by a dedicated team. These team send notifications when a firewall in your environment is changed locally or goes offline, and then handle firmware upgrades and patches along with other configuration changes. 

Furthermore, the team will always notify when updates need to be applied and will apply the updates at a time that's convenient. MPSS also provides for enhanced reporting and analytics as well as monthly health checks.

Helping MSPs scale smarter and serve stronger

Here are just a few ways MPSS empowers MSPs to drive customer value and grow their businesses, MPSS:

• Backstops your existing operations

If you're actively deploying firewalls for your customers, you may already have staff members who monitor and manage them. But it can be challenging for your team to stay on top of all the alerts and updates from the many firewalls across your customer base. MPSS gives you peace of mind that licensing, offline and update alerts are never missed, and that your customers always have the best firewall configuration with the latest firmware available.

• Allows your team to focus on customer service

The vast majority of MSPs do so much more than security. They deploy new laptops, help issue software licenses, provide troubleshooting and more. Your team has enough to do without analyzing firewall reports and other administrative tasks. MPSS can help you free your team to focus on delivering the personal, dedicated service your customers expect, increasing your customer loyalty.

• Provides proactive value

Every proactive touch a customer receives from an MSP helps build the relationship and demonstrates value. As an MSP, you don't want to wait for problems to crop up before talking to your customers. With MPSS, monthly firewall health checks are provided, allowing you to stay a step ahead of potential issues. Even better, you can drive business value for your customers with the productivity reports in MPSS. These reports show the top apps and websites being used across a customer's network, allowing you to flag sites that may be harming network speeds or overall productivity. By blocking these sites at the network level, you can help your customers optimize their productivity.

• Scale your business more effectively

Growing your business means adding more customers and thus more endpoints and firewalls, and that means you need more staff to support them in the normal course. But MPSS lets you take advantage of the MPSS deployed team for the monitoring and management of your firewalls, allowing you to take on more clients and firewalls with fewer in-house engineers.

• Provides your customers with a warranty

Firewalls with MPSS have an embedded $200,000 cyber warranty, backed by Cysurance. In the event of a qualifying cyber incident, this warranty can help your customers cover their cyber insurance deductibles and other necessary business expenses.