SMS stories

ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution. >>

"Organisations need to re-evaluate the communications channels they use to interact with customers to better establish trust. With fraudsters monopolising open channels such as SMS and email, these channels cannot be relied upon.">>

8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.>>

“The success of Operation Genmaicha has prevented further Australians from seeing their hard-earned savings siphoned off to criminal entities.”>>

HubSpot has added targeted SMS messaging capabilities within its customer relationship (CRM) application, thanks to a partnership with SMS technology provider MessageMedia.>>

Your contact centre is more than just the key to a great customer experience; exploiting your technology platform to the full can help your organisation cut costs and boost productivity, writes >>

Since Soprano and Vodafone began working together in 2016, demand for cloud-based mobile messaging services has continued to surge. >>

The current global Covid-19 crisis has meant businesses have needed to find new ways to communicate with their clients and customers. >>

The updated platform includes rich communication services (RCS) support for businesses and government organisations to build mobile interaction campaigns for key stakeholders.>>

More than half (54%) of surveyed Australian Infosec professionals faced phishing-triggered ransomware infections in 2019, according to a new report titled ‘State of the Phish’ by Proofpoint.>>

About 90 percent of text messages are read within three minutes of receipt and we’re seven times more likely to respond to a text than an email. >>

Cloud-based enterprise messaging solutions provider Soprano Design has announced new interactive digital channels designed to couple enterprise and social messaging platforms.>>

Like phishing, SMiShing are scams that encourage users to urgently click on a link or respond directly with their personal and sensitive details.>>

Ovum’s survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.>>

Technology can help educators meet standard operating procedures swiftly and effectively, cutting down response times.>>

"We wanted to ensure that the business is meeting global standards for education, and with Tribal’s help, we’re delivering exactly that.">>

Security watchdog Stay Safe Online has issued a critical alert to Australians, warning them of a fake email and SMS scam purporting to be from myGov.>>

“Corporate demands today for fast, direct and interactive communications with staff and stakeholders in multiple locations is escalating by the week.”>>

A mobile malware masquerading as a point-of-sale management app is targeting users in China & Mandarin-speaking regions, Proofpoint recently reported.>>

CLX communications acquired Mblox in May of this year, but it was only two days ago that it gained access to 100% of the shares it has in the company.>>

A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.>>

A persistent and sophisticated SMS phishing campaign is currently targeting mobile banking customers in both Australia and New Zealand.>>

Mobile and online messaging traffic will reach 160 trillion per annum by 2019. This is up from 94.2 trillion this year and equals 438bn daily.>>

EndlessJabber is a service that lets you text from your computer or tablet. It synchs them with your phone and uses your current Android phone number – but on your computer.>>