ServiceNow and Twilio introduce new messaging service
ServiceNow has announced the ServiceNow Messaging Service to help organisations drive better service experiences from issue to resolution.
Scam messages on the rise, organisations must take action
"Organisations need to re-evaluate the communications channels they use to interact with customers to better establish trust. With fraudsters monopolising open channels such as SMS and email, these channels cannot be relied upon."
8x8 adds new business messaging features to Microsoft Teams
8x8 has announced its new 8x8 Voice for Microsoft Teams app has now added SMS, MMS, and fax capabilities to extend the teams experience for users.
AFP arrests two men with ties to Australian SMS phishing scheme
“The success of Operation Genmaicha has prevented further Australians from seeing their hard-earned savings siphoned off to criminal entities.”
HubSpot boosts SMS marketing capabilities with MessageMedia
HubSpot has added targeted SMS messaging capabilities within its customer relationship (CRM) application, thanks to a partnership with SMS technology provider MessageMedia.
It’s not in the post: How an SMS document platform can streamline the contact centre
Your contact centre is more than just the key to a great customer experience; exploiting your technology platform to the full can help your organisation cut costs and boost productivity, writes
Vodafone renews partnership with Soprano for enterprise SMS
Since Soprano and Vodafone began working together in 2016, demand for cloud-based mobile messaging services has continued to surge.
Top 10 tips on how Kiwi SMEs can utilise text messaging in a crisis
The current global Covid-19 crisis has meant businesses have needed to find new ways to communicate with their clients and customers.
Soprano Design updates enterprise messaging platform
The updated platform includes rich communication services (RCS) support for businesses and government organisations to build mobile interaction campaigns for key stakeholders.
Australian professionals high target for cyber crims, new study shows
More than half (54%) of surveyed Australian Infosec professionals faced phishing-triggered ransomware infections in 2019, according to a new report titled ‘State of the Phish’ by Proofpoint.
How SMS became the trusted mode of customer communications
About 90 percent of text messages are read within three minutes of receipt and we’re seven times more likely to respond to a text than an email.
Soprano Design to launch new digital and social channels
Cloud-based enterprise messaging solutions provider Soprano Design has announced new interactive digital channels designed to couple enterprise and social messaging platforms.
Extreme phishing: The rise of SMS scams & SMiShing around the globe
Like phishing, SMiShing are scams that encourage users to urgently click on a link or respond directly with their personal and sensitive details.
Surging demand among businesses for more interactive enterprise messaging
Ovum’s survey explored the rapidly-evolving business-to-consumer communications market with some interesting findings.
Technology can help schools communicate in an emergency
Technology can help educators meet standard operating procedures swiftly and effectively, cutting down response times.
New Student Management System helps NMIT serve students
"We wanted to ensure that the business is meeting global standards for education, and with Tribal’s help, we’re delivering exactly that."
Fake myGov email & SMS scam asks for pics of passports, driver licences
Security watchdog Stay Safe Online has issued a critical alert to Australians, warning them of a fake email and SMS scam purporting to be from myGov.
To speed up crisis response - just get texting, says Soprano
“Corporate demands today for fast, direct and interactive communications with staff and stakeholders in multiple locations is escalating by the week.”
Proofpoint discovers SMS phishing app targeting Chinese language users
A mobile malware masquerading as a point-of-sale management app is targeting users in China & Mandarin-speaking regions, Proofpoint recently reported.
Mission complete: CLX Communications fully aquires Mblox
CLX communications acquired Mblox in May of this year, but it was only two days ago that it gained access to 100% of the shares it has in the company.
New SMS channel launched by Zendesk
A new offering allows businesses to connect via SMS to effectively communicate with increasingly mobile customers.
Sophisticated SMS cyber attack targets Australian banking customers
A persistent and sophisticated SMS phishing campaign is currently targeting mobile banking customers in both Australia and New Zealand.
Mobile and online messaging traffic skyrockets
Mobile and online messaging traffic will reach 160 trillion per annum by 2019. This is up from 94.2 trillion this year and equals 438bn daily.
Android App Review: EndlessJabber SMS
EndlessJabber is a service that lets you text from your computer or tablet. It synchs them with your phone and uses your current Android phone number – but on your computer.