Darren Rushworth stories
{ "introduction": "
Darren Rushworth is an author with a keen interest in customer experience and technological innovations within contact centres. He frequently reports on organisations adopting NICE CXone to enhance their customer service operations.
In his stories, Darren covers various sectors, including travel (Europcar and Club Med), disability support (Scope Australia), healthcare (Whakarongorau Aotearoa New Zealand Telehealth Services), and education (Wodonga TAFE). He also delves into topics such as data security and quality management in work-from-anywhere contact centres, emerging trends, and the significance of awards in the tech industry.
" }
Europcar adopts NICE CXone to standardise global customer service
Wed, 13th Dec 2023
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uc
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it training
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cx
Europcar Mobility Group implements NICE CXone to unify their global contact centre infrastructure, improving customer service.
Club Med enhances global operations with implementation of NICE CXone
Wed, 15th Nov 2023
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uc
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cx
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martech
Holiday specialist Club Med has globalised operations with tech firm NICE's CXone customer experience platform.
NICE crowns top innovators with CX Excellence Awards
Wed, 30th Aug 2023
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uc
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saas
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cx
NICE, the customer experience software, has announced the winners of its International CX Excellence Awards for 2023.
NICE chosen to support health experiences for NZ public
Thu, 9th Mar 2023
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uc
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cx
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martech
NICE has announced that Whakarongorau Aotearoa New Zealand Telehealth Services has implemented NICE's CXone cloud-native platform.
LanguageLoop implements NICE CXone to transform customer experience
Fri, 3rd Mar 2023
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uc
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cx
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martech
LanguageLoop has implemented the NICE CXone cloud native platform to futureproof its customer experience operations.
NICE wins 2022 award for tech innovation in Asia Pacific
Tue, 20th Dec 2022
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uc
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frost & sullivan
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cloud services
NICE has been awarded the 2022 Asia Pacific Cloud Contact Center Services Technology Innovation Leadership Award by Frost & Sullivan.
Penrith City Council utilises NICE CXone platform for CX ops
Wed, 2nd Nov 2022
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uc
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digital transformation
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cx
Penrith City Council selects NICE CXone to enhance customer service operations, improve reporting capabilities, and support digital transformation.
Scope Australia selects NICE CXone platform to streamline operations
Fri, 12th Aug 2022
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crm
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uc
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data analytics
One of Australia’s largest providers of disability support services, has chosen the NICE CXone platform to help streamline its contact centre operations.
NICE CXone platform integration implemented with Regional Bank Australia
Mon, 9th May 2022
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data analytics
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uc
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fintechs
NICE's CXone platform is successfully implemented by Regional Bank Australia, streamlining contact centre operations and supporting branches.
NICE CXone selected to digitally transform Aussie education provider contact centre
Fri, 4th Feb 2022
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uc
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digital transformation
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cx
Wodonga TAFE chooses NICE CXone as the centrepiece of its contact centre, aiming to improve reporting and remote working capabilities.
Seven emerging and future trends for contact centres
Thu, 18th Feb 2021
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crm
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uc
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data analytics
The future of contact centres will be shaped by seven key trends including hybrid working environments and increased adoption of digital solutions.
Managing quality with a work-from-anywhere workforce
Mon, 14th Dec 2020
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uc
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crm
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devops
Work-from-anywhere contact centres need quality control mechanisms to ensure a consistent customer experience, according to NICE.
Managing customer experience with a work-from-anywhere workforce
Fri, 9th Oct 2020
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crm
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uc
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data analytics
How can contact centres maintain customer experience with a work-from-anywhere workforce? Here are four best practices to follow.
Securing work-from-anywhere contact centres
Thu, 20th Aug 2020
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crm
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uc
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data analytics
Contact centres must address data security, control and compliance, and application security as they embrace a future of work from anywhere.
How cloud-based contact centres will ensure agents can work from anywhere
Fri, 17th Jul 2020
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uc
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crm
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cx
People need to be able to work from anywhere without compromising productivity or security, and while delivering a consistent customer experience.
10 best practices for work-from-home contact centres
Wed, 6th May 2020
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crm
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uc
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dr
NICE outlines 10 best practices for effective work-from-home contact centres, focusing on infrastructure, tools, dynamic schedules, and AI-driven support.