Chatbots stories - Page 2

Exactly.com predicts AI agents, social commerce and omnichannel retail will redefine trust, convenience and control in 2026 shopping.

Conviva expands Digital Product Insights with AI-driven pattern analytics, unifying journeys across apps, websites and conversational agents.

Yubico experts say 2026 will redefine authentication, with post-quantum security, digital ID wallets and AI-driven threats converging.

Simwood launches WhatsApp Business voice integration, linking Teams, SIP and UCaaS tools to more than three billion WhatsApp users.

Freshworks rolls out new AI tools for Freshdesk to unify channels, cut agent drudgery and boost resolution speeds for service teams.

AI is set to overhaul Australian freight, data strategy and jobs by 2026, as leaders shift from pilots to deep, context-aware deployment.

Meta has bought Singapore AI start-up Manus, aiming to embed its autonomous general-purpose agent across consumer and business products.

AI is transforming loyalty from points to real-time, personalised journeys as super apps and agentic engagement engines rapidly take hold.

UK retailers brace for a GBP £1.05bn blow from 52 million post-Christmas gift returns, as hybrid shopping and fashion fit issues drive costs.

Commvault and Pinecone team up to deliver immutable backups and rapid recovery for mission-critical RAG and vector database workloads.

Australia’s vast public sector is turning to AI to boost efficiency, cut costs and improve services, while navigating strict ethical safeguards.

Qlik to pour USD $1.5bn into Europe, join AWS European Sovereign Cloud and debut agentic AI via its new Qlik Answers experience.

Finance leaders hail AI as core to strategy, yet fewer than half have scaled it beyond pilots amid legacy, skills and leadership hurdles.

APAC enterprises plan big 2026 AI spend, pivoting from chatbots to sovereign RAG and hyperscale platforms to meet strict data rules.

APAC firms are shifting from AI pilots to real-time, scaled deployments in 2026 as data, ROI demands and regulation rapidly converge.

Australian contact centres risk drowning in metrics; experts urge a sharper focus on a few vital KPIs to lift service, loyalty and morale.

AI takes centre stage in logistics as Infios predicts 2026 supply chains built for constant disruption, resilience and human‑machine teamwork.

AI is set to reshape eCommerce by 2026, powering discovery, emotional journeys and flexible subscriptions built on cleaner product data.

Twilio predicts Asia Pacific customer service will face strict AI transparency rules and mandatory bot disclosures by 2026.

Safe AI “coaches” embedded in workplace tools are cutting repeat cyber incidents by up to 95%, as firms race to counter AI-driven attacks.