Chatbots Stories - Page 2

Australian Stories

Chatbots stories

Babeltext expands translation platform to 249 languages

The Sydney-based firm says the upgrade could help agencies handle routine multilingual enquiries faster, while keeping humans in the loop.

By Sean Mitchell • 5 min read • Last month

Digital Transformation

Australian customer service still leans on phone calls

Longer waits and higher costs are weighing on Australian contact centres as most customer queries still arrive by phone, research shows.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

Shadow AI upends Australian workplaces as firms catch up

Australian firms are racing to curb shadow AI use after staff began sharing confidential data with unsanctioned tools.

By Mark Tarre • 4 min read • Last month

Digital Transformation

Obsessd.ai launches in Australia to boost AI discoverability

Brands risk being invisible in AI search unless they measure how chatbots such as ChatGPT and Gemini recommend them.

By Sean Mitchell • 4 min read • Last month

Global Stories

Chatbots stories

Fintech

Global fintech market set to hit USD $1.5tn by 2034

Digital payments, AI and open banking are set to propel the sector to USD $1,533.29 billion by 2034, the report says.

By Karen Joy Bacudo • 3 min read • Last month

Marketing Technologies

Adobe adds AI discovery tools to Commerce catalogue

AI shopping tools are getting richer product data as Adobe Commerce exposes catalogues to chatbots, aiming to improve discovery and accuracy.

By Sean Mitchell • 4 min read • Last month

Software-as-a-Service

DevRev launches Voice AI for customer support calls

Pressure is mounting on support teams to show AI results, as DevRev ties live calls to the records needed to solve queries.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Kore.ai appoints two chiefs to drive enterprise AI growth

The restructure puts sales and customer delivery under new leaders as enterprise buyers demand stronger governance, support and reliability from AI agents.

By Mark Tarre • 4 min read • Last month

Fintech

OpenAI launches Presence for enterprise voice agents

Enterprise users can now limit what AI voice agents access and do, as OpenAI seeks to move beyond pilot projects into production use.

By Sean Mitchell • 4 min read • Last month

Digital Transformation

Adactin teams up with Cyara on IVR testing in Australia

Government agencies and enterprises in Australia gain tighter checks on AI-led contact centres as Adactin adds Cyara's IVR testing platform.

By Mark Tarre • 4 min read • Last month

Robotics

Cisco's Galaxy Mode shows AI assistant for IT teams

By linking chat to live IT systems, Cisco is pitching AI assistants that could cut routine work while keeping engineers in control.

By Mark Tarre • 4 min read • Last month

Digital Transformation

2026 holiday predictions: The evolving customer journey

Rising fraud, shipping costs and AI-driven shopping are set to squeeze retailers' margins this holiday season unless customer data improves.

By Edmund Ng • 4 min read • Last month

Stories from Other Regions

Chatbots stories

Generative AI

UK parents worry children turn to AI for companionship

More than a third of UK parents say children are using AI for conversation or emotional support, raising fears over online safety.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Software-as-a-Service

Brivo launches AI Week to show practical security uses

Security buyers are being given concrete AI workflows and tools as Brivo seeks to show how quickly the technology can improve operations.

By Joseph Gabriel Lagonsin • 4 min read • Last month

Digital Transformation

DBS adds agentic AI to virtual assistants for customers

Banking tasks for millions of customers can now be completed in one chat as DBS upgrades its virtual assistants with agentic AI.

By Sean Mitchell • 4 min read • Last month

Marketing Technologies

Authentic Digital named Semrush's first NZ partner

New Zealand marketers will gain local access to enterprise search and AI visibility tools as brands adapt to being found in chatbots as well as Google.

By Joseph Gabriel Lagonsin • 4 min read • Last month