Gallagher launches AR installer training for Australia

Gallagher Security has announced an augmented reality training course for access hardware installers in Australia. Bookings open on 1 April, with the first sessions scheduled from 23 June.

The Augmented Reality Hardware Installer course is a trainer-led, one-day programme focused on access hardware installation. It uses augmented reality for practical exercises.

Course format

The course allows technicians to practise installation tasks in a simulated environment before working on a customer site. Sessions are trainer-led, delivered in groups of four.

Danielle Mitchell, Training Manager for APAC and IMEA at Gallagher Security, said the programme builds on the company's existing training approach with a stronger practical component.

"While hardware training with Gallagher has traditionally been delivered through high quality theory, the introduction of AR courses now allows technicians to apply that knowledge in a realistic, hands-on environment before they step onto a customer site."

Participants can interact virtually with access hardware items, simulate controller cabinet installation, and test cardholder events in settings designed to reflect real-world conditions.

Mitchell said augmented reality changes how installation skills can be taught by reducing the need for physical equipment and dedicated training spaces.

"The AR Hardware Installer course gives participants the ability to handle virtual Access Hardware items, simulate Controller Cabinet installation, and test out cardholder events in environments that mirror real-world conditions. Each session is delivered by a trainer and kept to a group of four, ensuring high levels of interaction, guidance, and support."

Target audience

The programme is designed for technicians who focus on access hardware installation. Gallagher said the approach can help reduce on-site errors and rework during deployments, and shorten onboarding time for technicians joining projects.

"Technicians can build confidence and installation accuracy well before arriving on site, helping partners reduce errors, minimise rework, and shorten onboarding time."

Gallagher described the launch as part of a broader update to its training portfolio. It said the decision to add augmented reality followed work examining learning outcomes in AR-based training.

"Research into AR training shows that learners train up to four times faster than in traditional classrooms, show a 90 percent increase in engagement, feel up to three times more confident applying their skills, and experience significantly less skill fade over time."

Mitchell said this aligns with Gallagher's goal of strengthening practical readiness among technicians.

Partner focus

The course will be available through Gallagher's Security Hub platform as part of a channel partner rollout in Australia focused on installer education and skills development.

Craig Schutte, Executive Vice President for APAC and IMEA at Gallagher Security, said the programme forms part of the company's investment in training for the security sector.

"The launch of the AR Hardware Installer course is an important step in expanding Gallagher's training ecosystem and reflects our ongoing investment in modern, engaging, and effective learning solutions for Channel Partners across Australia."

Bookings will be available through Security Hub from 1 April, with course delivery starting on 23 June.