Exclusive: HID discusses shift towards digital and AI-driven solutions

The security industry is experiencing a rapid transformation as digital credentials, artificial intelligence (AI), and biometric security gain momentum.

Organisations across both Australia and New Zealand (ANZ) are balancing legacy systems with the push for modern, integrated security solutions.

Steve Katanas, Sales Director for HID in ANZ, sheds light on these developments and how businesses can prepare for the future, during an exclusive interview with TechDay.

It comes after the 2024 State of Physical Access Trend Report was released late last year.

Katanas, an electronic engineer by trade, has been immersed in the security industry since graduation. His journey has taken him through a variety of technical and sales roles across Australia, New Zealand, and the United States, culminating in his current position at HID, a leader in identity and security solutions.

HID employs approximately 4,500 people worldwide, with its headquarters located in Austin, Texas.

The State of Physical Access Control in ANZ

"The biggest challenge for security leaders in ANZ today is digital transformation," Katanas said.

"They are navigating legacy systems while implementing new technologies, managing privacy concerns, and balancing cybersecurity investments."

A key aspect of this transformation is the shift towards mobile credentials, where access control moves from physical cards to digital formats stored on mobile devices.

"Initially, adoption can be slow," Katanas explained. "Some organisations jump on board quickly, while others wait for the technology to mature. A major challenge is managing the coexistence of legacy systems with new digital solutions."

The employee adoption curve also presents hurdles.

"Employees are used to mobile banking and digital wallets, so they expect workplace access control to evolve in the same way," he said. "However, organisations must address concerns about personal device usage and ensure a smooth transition."

The Rise of Biometrics in Security

While mobile credentials are becoming standard, biometrics remain an area of caution. "Biometrics are still the exception rather than the rule," Katanas noted. "They are typically used in high-security environments rather than as a default access method."

One of the biggest barriers to biometric adoption is privacy. "People worry about where their biometric data is stored and how it's being used," he said.

"There's also a distinction between overt biometrics—where the user knows their data is being collected—and covert biometrics, which can raise trust issues."

He reassured that in enterprise settings, biometric authentication is always overt.

"You're aware when you use a fingerprint or facial recognition scan to enter a secure area."

The Move Towards Integrated Security Platforms

Another shift is the move from standalone security solutions to integrated platforms, providing a unified approach to managing access control, surveillance, and security data.

"With an integrated platform, security teams can aggregate data from multiple systems and gain situational awareness through a single dashboard," Katanas explained. "This enables faster response times and improved decision-making."

Open ecosystems play a crucial role in this integration. "When security platforms are open, organisations are not locked into specific vendors," he said. "They can choose best-of-breed solutions and integrate them seamlessly."

AI and the Future of Security

Artificial intelligence is becoming an integral part of security, but many professionals are still grappling with its implications.

"There are three key benefits of AI in security: threat detection, operational efficiency, and scalability," Katanas said.

"AI can analyse security events in real time, detect anomalies, and flag potential threats before they escalate."

He highlighted AI's ability to recognise suspicious behaviour, such as employees repeatedly attempting to access restricted areas. "Rather than waiting for a security breach, AI allows organisations to act proactively."

Sustainability and Security Investments

Sustainability is another emerging focus in security.

"Organisations are looking for vendors that prioritise energy-efficient products and responsible manufacturing processes," Katanas said.

"Security solutions must be sustainable while remaining cost-effective."

Challenges for Integrators and Consultants

With the rapid pace of change, security integrators and consultants must stay ahead of new technologies to remain relevant.

"The biggest challenge is understanding AI and digital transformation," Katanas said. "Integrators must continuously train their teams and strike a balance between traditional and modern security approaches."

Failure to adapt could leave some players behind. "It's a journey," he added. "Those who don't embrace change will struggle to keep up."

The Most Disruptive Trends in the Next Five Years

Looking ahead, Katanas identified three major trends: AI, mobile credentials, and integrated security management systems.

"These technologies are already shaping the industry," he said. "However, each organisation will be impacted differently depending on their specific needs."

As the industry moves towards smarter, more connected security solutions, organisations that embrace digital transformation will be best positioned for the future.

"Our goal at HID is to provide secure and scalable identity solutions that bridge the gap between the physical and digital world," Katanas concluded.

With AI-driven solutions, biometric security, and mobile credentials shaping the future, security professionals must navigate these changes while balancing privacy, cost, and operational efficiency.

Katanas remains optimistic about the direction of the industry: "The transition is underway, and those who prepare for it now will lead the future of security."