CommBank launches AI & cyber training to boost small business

CommBank is introducing a national effort to improve the digital skills of Australia's small business sector, with a particular focus on artificial intelligence (AI), cybersecurity, and digital transformation. The programme targets over one million small businesses, aiming to enhance productivity and resilience in a shifting digital landscape.

Digital skills focus

The bank is investing in educational resources and running masterclasses covering practical uses of AI and cybersecurity. These sessions are designed to help business owners understand how to apply technology in day-to-day operations, with examples ranging from automating routine customer insights to streamlining proposals and invoicing.

CommBank is partnering with OpenAI to co-develop AI learning materials and masterclasses. The bank's training modules will also address cybersecurity at a level relevant for small businesses, supporting them to protect sensitive customer data while adopting new digital tools.

Small business challenges

According to the 2025 Council of Small Business Organisations Australia Small Business Perspectives Report, less than half of Australian businesses have adopted AI. Only 14% have integrated AI into operational workflows or services. Many small business owners report a lack of time or resources to adequately assess how technologies like AI and digital automation can benefit their operations and growth.

"Small businesses are the backbone of Australia's economy, but many tell us they don't have the time or resources to explore how technologies such as AI could help them," said Matt Comyn, Chief Executive Officer, CommBank.

Practical applications

The initiative highlights day-to-day benefits of technology adoption. Small business owners across sectors like hospitality and retail are being encouraged to use AI for tasks such as menu planning, customer insights, and time-saving admin tasks. Cybersecurity remains a core area, ensuring that as companies transition to digital operations, they are equipped to safeguard their and their customers' information.

CommBank will deliver step-by-step instruction and sector-specific learning to build confidence in deploying new tools. The goal is to help small businesses operate more efficiently, identify new opportunities, and be better prepared for technology-driven challenges in the market.

Confidence building

The commitment comes amidst growing concern among business owners about keeping pace with rapid technological change and ensuring strong cyber protection while digitising operations.

"We want every small business to feel confident using digital technologies such as AI, whether they're starting, running, or growing their business. That also means helping them build strong cyber skills to protect their data, customers, and operations as they go digital," said Comyn.