Aussie workers wary of AI due to data security concerns

Research from Lucid Software indicates that concerns about data security are the primary reason behind Australian workers' hesitance to adopt artificial intelligence (AI) technologies.

The survey conducted by Lucid Software, focusing on AI adoption, usage, reception, and security, highlights that over 80% of Australian knowledge workers consider data security to be extremely or very important when using AI-powered visual collaboration tools. This emphasis on security concerns is seen as critical as AI tools become more commonplace in workplace practices.

Security issues are predominantly noted among the respondents, with 37% identifying data security as their main concern when using AI technology. Additionally, a lack of trust in AI outputs was highlighted by 33% of the participants. This reflects the ongoing challenges faced by the workforce as businesses attempt to integrate AI into broader operations.

Despite these concerns, a significant proportion of workers (62%) believe that human input should remain the primary driver of tasks, with AI acting as a supportive tool. This indicates a hesitance within the workforce to fully automate processes traditionally managed by humans.

The fear of job displacement remains a significant worry, with 45% of survey participants expecting to face considerable challenges as AI adoption increases. Conversely, a portion of the workforce is sceptical about the rapid integration of AI, with more than a third not expecting significant growth in AI adoption over the next five years.

David Torgerson, Vice President of Technology and Security at Lucid Software, emphasised the need for clear guidelines to mitigate these concerns: "It is imperative that teams are fully aligned on the security and systems in place around AI implementation. This alignment will ensure there are clear guidelines and employees feel confident using the technology in a compliant and safe way."

He further advised executives on how to establish these guidelines effectively: "I recommend executives spend time creating and getting specific about these guidelines so their teams know the best way forward and security remains top of mind. They can do this by leading by example—engaging directly with AI tools, attending training sessions, and exploring practical applications within their own roles. Just like with any tool, knowing how to use it is often what drives the best results. This hands-on experience not only helps them understand the technology's benefits and limitations but also demonstrates a commitment to safe and effective usage, setting a standard for the rest of the team."

Despite the apprehensions surrounding AI, the study found that over half (56%) of Australian workers see increased productivity as a major advantage of adopting AI in the workplace. Furthermore, 66% of respondents anticipate that AI tools will enhance their job satisfaction, and 54% believe these tools could improve their work-life balance.