AlayaCare launches AI-powered Client Intelligence Suite

AlayaCare has unveiled its Client Intelligence Suite in Australia, aimed at enhancing home care by anticipating and warning about potential adverse events for clients.

The Client Intelligence Suite employs artificial intelligence through Natural Language Processing (NLP) and Large Language Model (LLM) technology, combined with AlayaCare's Predictive Risk Model, to analyse client notes and data. This provides early alerts of possible risks, potentially averting adverse events and hospitalisations. This technology aims to assist care staff by optimising their time, allowing more focus on quality care delivery.

The launch of this software aligns with significant upcoming changes in the care sector, specifically the Support at Home requirements under the new Aged Care Act set for July. These changes coincide with ongoing challenges in staffing and retention within the industry.

Annette Hili, General Manager of AlayaCare for Australia and New Zealand, commented on the software's anticipated impact, "We know Client Intelligence Suite is going to have a tremendous impact on the aged care sector, alerting staff to potential adverse events thanks to Client Intelligence Suite analysing multiple data points which can be resource intensive to review. With a significant reduction in case management funding landing in a few short months, Client Intelligence Suite will improve triage time and reduce administration hours, which will help further improve the excellent service our customers provide for thousands of Australians."

The software offers proactive insights by efficiently integrating clinical notes, client data, and predictive analytics. It assists care staff in swiftly triaging clients via a visual dashboard, thus minimising manual administrative tasks. The predictive model is designed to enable care workers to foresee adverse events or hospitalisations for more proactive intervention.

The Suite's beta testing phase involved multiple care providers, including Absolute Care & Health. Natalie De Vos, Director of Clinical Service Innovation & Governance at Absolute Care & Health, shared their experience, "Client Intelligence Suite has been a game changer for us. It's helped cut down on admin work and reduced the risk of human error, allowing our staff to focus more on providing quality care. The automatic risk warnings have made a real difference in helping us take a preventative approach, which means fewer trips to the doctor or hospital for our clients helping to enable continued independence at home. It's exciting to see technology making such a positive impact in in-home care, and I hope it continues to benefit the wider healthcare system."

Developed by a team of eight data scientists, researchers, and developers over nearly four years, Client Intelligence Suite represents AlayaCare's commitment to data security and compliance while providing a secure solution that aids in scheduling, financial management, and overall operational support for aged care providers.

The Suite is offered as a premium feature of AlayaCare Cloud software specifically for home aged care, featuring a mobile-ready app alongside a suite for back-office tasks such as financial management and scheduling.